New Member
•
1 Message
Direct TV
Curious why the installer for Direct TV reported there was no location for a dish on my property thereby eliminating my ability to have service. No trees directly over my house, clear lawn, neighbors have Direct TV. I signed up for the bundle with AT&T, but only have internet access.
Constructive
Employee
•
34K Messages
5 years ago
is there an un obstructed view of the southern sky? no mountain or rock formations are you in a valley? if no then ask for another tech
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
shannon02
ACE - Expert
•
21K Messages
5 years ago
You can also try dishpointer.com to see if there is a spot.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
There doesn't have to be something directly over the house itself, just in the way of where the dish points. It is possible that neighbors have a clear line of sight but for some reason you don't. Though it would have been nice if the tech could have clarified what may have been obstructing the signal.
You can call DirecTV to see about having someone come out for a 2nd opinion.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0