New Member
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1 Message
Equipment return
We shipped our receiver back seven or eight days ago. Why is Directtv, telling us they DO NOT have it back yet?
New Member
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1 Message
We shipped our receiver back seven or eight days ago. Why is Directtv, telling us they DO NOT have it back yet?
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
How did you ship it back? Did you get a tracking number? The typical process is to take the equipment to a UPS or FedEx Shipping Center.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
3 years ago
If you used a UPS/FedEx store then the receipt they gave you is the proof you returned them and they bulk ship them back to DTV. If you where sent a return kit to take to the post office then it maybe still in transit or DTV hasn't scanned it in.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
As long as you used the correct method, I would expect that means you shipped it back near the end of the return time frame. So they give notices until they have it back in their possession.
What return process did you use?
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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