Contributor
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2 Messages
Internet Connection
Hello,
I have two HR22 receivers in my home that have the whole home viewing feature operational. I am able to access interactive features most of the time. Sometimes I get the message that there is no internet available? When I go to to the Network setup up I ALWAYS am told I am not connected to the internet and get the code 86-688 and I am asked if I would like to get connected so I try and immediately get the message a problem was detected. On this screen my IP and subnet are listed but no dns and gateway are listed. I called customer service and after a few minutes of troubleshooting they gave up and asked that I call my isp. All of my computers, phones and Ipads are connected and working fine.
The reason that I noticed the lack of internet connection was while trying to set up the IPAD app for controlling my receivers. The ipad can't find any receivers. I think I may be stuck unless someone can help me. Thanks Ken
peds48
Expert
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32K Messages
14 years ago
you need the internet connection kit to connect for HR22's to the internet. call DTV and ask that they return to install this, since it was supposed to be installed when you got the WHDVR upgrade.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Tell us more about your internet service ....
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kstrock
Contributor
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2 Messages
14 years ago
thanks guys it seems I need a cinema connection kit. Would have been nice to know before spending 2 hrs on the phone.
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peds48
Expert
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32K Messages
14 years ago
thanks guys it seems I need a cinema connection kit. Would have been nice to know before spending 2 hrs on the phone.
are they coming to fix you up? keep us posted.
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nalance196
Contributor
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3 Messages
13 years ago
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