Issues w/ DirecTV Master DVR

Same here. Seems to be maybe related to a recent software update. The same one that puts the crappy screen saver ads up almost instantly on pausing.

I pressed rewind and it wouldn't stop rewinding. No matter what i did, it wouldn't stop until it reached the end of the time it had been on that channel. It's done that twice in the last 3 hours.

And, now it just shut itself down. When I turned it back on, it started the receiver self check.

Seriously irritating.

It has happened to me on pause and on listing recordings. Just hangs. No input accepted. I did notice it also loses any recording that is going on while it is locked up. Only a hard reset seems to fix.

Additionally the menu system is noticably slower.

VERY frustrating.

Having the same problem with the picture feeezing and remote not working. We’ve unplugged the power cord 3 times today so far. We’ve also experienced the rewind not stopping in the last few days, not today though.

Quite frustrating when you’re trying to unwind from the day.

Nope as an outage would be nationwide unless only your local channels are missing and I'm watching DTV right now. and there would be a lot more people posting here about it.

Most likely your dish needs to be aligned there are videos on youtube if you want to try it yourself otherwise you have to call/chat to get a tech $99 covered if you have the protection plan.

Do to CONVID19 AT&T is experiencing a higher call volume and staff shortages.

@shannon02 There is a report on this site of a problem with receivers and a place where you can put either your email address or your cell phone number for a text so they can notify when the problem is corrected.

They are aware of it.

I am wondering when they are going to fix it.

Where is the place where you can ask to be contacted when they fix it?

mine says I’ve reached the maximum number of locations for your account (0)

Took me 2 hours of being on hold before someone answered but then they fixed it within 30 seconds, so hang in there!

Thank you. I will wait awhile longer!

I am having same problem but with only one of our three TVs. Been waiting over an hour now

thank you!!

Same here. Happened twice tonight. Had to reset the Genie2 Server.

Same here. Twice tonigh so far and had to reset Genie2 Server.

Same as the rest What is AT&t doing abou it!!

Staffing is affected by Covid-19 precautions like other businesses. The Chat option is supplementary to Customer support.

Customer Service

800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers

General support daily, 8 a.m. – 12 a.m. ET

@Juniper I understand the disruption, as I am working from home myself. But if my entire university can transition all of our face-to-face teaching to remote, I think AT&T can have their call-center staff work remotely. I hope they are at least paying them if they sent them home.

Because of sensitive account information and PII, this is something they could only do on a limited basis at best. First the employee would need a computer at home that meets the security requirements to use a proprietary system, and be in a location where the family has no access. As call centers are very secure, many of which use some sort of badge access, they do not have the same security at someone's personal home.

Face to face teaching is a different situation than having millions of people's personal information and billing impactful account details in an personal unsecured space.

As for paying them, I fear not. If they are not working, they have nothing to be paid for. These are tough times and I hope it doesn't go on much longer as I am starting to see the consequences where I live.

First, you can limit access to the amount of private information that a tech support person sees. They have no need to see any of your private information to do their job.

Second, people work from home all the time in these types of situations. There are a ton of call-center employees who work from home normally.

Third, we have people in foreign countries who are not even subjec to our laws working support desks.

Fourth, if you think what you said about not paying people who are forced to not work becauase of things like government orders during a pandemic, you do not understand the world of hurt we will all be in as the entire economy crashes down around us. What if they have to go two months without pay? This could be millions of people who can't pay for rent/mortgage, food, and anything else they would normally purchase. They also would not be paying taxes. That level of unemployment has not been seen since the great depression.

there was an issue last night

im reading various places that many models froze then rebooted

It has been widely reported that AT&T is planning to slowly phase out DIRECTV in favor of AT&T streaming television services. This makes me wonder if resources are being taken from DIRECTV internally and that has led to the issues we are seeing. I like AT&T wireless. I've been a customer for 12 years (and Cingular years before that). However, the AT&T purchase of DIRECTV is the worst thing that could have happened to what was a great company. I have been with DIRECTV for 24 years and a big reason for that was their stellar customer service. That service has tanked under AT&T's ownership.

AT&T hopes to eliminate truck rolls on new Directv video installations by using a box dubbed “Osprey” in place of a satellite dish, said John Stephens, AT&T senior executive vice president and chief financial officer at an investor conference today.

@frankxiv they can phase it out if they like, but remember 15% of the us has no broadband and cannot stream. i am in that 15%.

i would imagine a large portion of directv customers are in that 15%.

we have 2 options: directv or dishnetwork.

I understand completely. I am not on board with the idea. Unfortunately, AT&T is such a large company that they may decide the cost of keeping it going is not worth the money made from that 15%. It really makes me sad how AT&T bought this company and they never really understood it or its customers.

Honestly, I think the best outcome might be AT&T unloading DIRECTV and it joining with Dish Network to make one satellite company.

you have an issue with your video bridge, unplug it, then plug it back in

then reset the mini

I have reset/unplugged/reset the genie, done almost everything but throw it out the window & it still not working but tv 2 is still just fine.

what receiver is on tv2?

TV 2 is model c61w-700

TV 1 is model c41w-100

Do those mean anything to you?

yep, those are both sireless minis

so your bridge must be working

what genie do you have?

have you checked the input on the tv?