Suspending DIRECTV for seasonal home

Agreed! This is absolutely ridiculous that subscribers cannot connect with AT&T or Direct TV to disconnect service! Maybe we should file a complaint with the FCC or FTC .

Since DTV is a USA only service there is no way to contact them from outside of the USA and DTV doesn't have email support either.

If you have service in the USA when you are there you can add a authorized user in the US to manage it when you are back in Canada.

@ITull

DirecTV being a United States only service has never accepted calls from an international number. So you would need to suspend before you left, or while gone have an authorized user in-country to call on your behalf. There is no email support.

Now AT&T (DirecTV's new owner) deals with international service, you might be able to use the AT&T international support number to get through and then be transferred to a DirecTV specific department. I'm not sure myself, but it is an option to try.

From outside the U.S.: Call +1.314.925.6925 anytime. It's a free call from your AT&T wireless phone.

Suspends now have a $7 monthly vacation hold. Here is the rest of the info that hasn't changed.

https://support.directv.com/account-management/2430?_ga=2.128415628.1478639481.1584573436-2949741.1583800811

Have a friend call DirecTV for you, then conference you into the call.

Service can only be suspended for six months within a one year period. If there is an authorized user in the US then they have call to do it, if not then you can try taking it up with DTV when you finally get back.

Have a fried call DirecTV and then conference you into the call. There's no way to call them from outside the US.

The only way is to call DirecTV, so take care of it before heading to Canada. Or have a friend in the US call for you, then conference you into the call. Expect to wait on hold for a while because their phones are slammed.

DirecTV has not accepted calls from international numbers as they don't have international service. However, there is now a workaround.

Since AT&T owns DirecTV and has integrated their systems, you can call their number that supports those out-of-country and get transferred to a DirecTV department. But be prepared for long hold times as many call centers are closed for Covid-19.

Call +1.314.925.6925 (free from your AT&T wireless phone).

@Caroline14, Thanks for reaching out to the forums team!

We know how important and time sensitive service issues can be, so we encourage you to contact our voice or chat teams for expedited service.

Once you select your product, just scroll down to the bottom and choose to chat live. Please let us know if you have any other questions we can assist with!

Lafayette, AT&T Community Specialist

The chat and voice don't work from Canada.

@Caroline14,

If you are currently out of the US, we suggest that you call +1.314.925.6925. 

It’s taking longer than normal to reach us. But, you don’t have to wait for help. Get online support.

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community 

COVID-19 has closed call centers and left the remaining ones short staffed keep trying.

@nabukl i would but cannot get through to them, the virtual guy just hangs up after awhile, and the number 1-800-531-5000 does not work from Canada

They (Edited per community guidelines).

Call Centers are slammed now due to coronavirus staffing shortages. Keep trying. Be patient.

i too have had similar situation. i cancalled my autopay and advised i would reactivate it once someone replied to me.

Thank you for reaching out to us here, @Janiceb.

We apologize for the delayed response and appreciate your patience at this time. 

Due to the current situation with the corona virus and since you are currently out of the US, we suggest that you call +1.314.925.6925 (free from device) or chat with us here.

Thank you for your continued patience. Stay safe!

Elmi, AT&T Community Specialist.

Suspension are max 6 months within a 12 month period. Their agents cannot override that. So far AT&T hasn't announced any exceptions to this.

For further updates: https://about.att.com/pages/COVID-19.html

AT&T has 3 TV services under their ownership: U-Verse, DirecTV, and AT&T TV NOW (which used to be called DIRECTV NOW until they changed it last August). For creating a thread or browsing existing ones, just follow the links above to the correct section. Fortunately those that have the control to do so have been pretty good about moving posts to the correct forum in those cases. No worries everybody is new at some point.

If you didn't suspend within the prior 12 months, and just started in January, then once you get through to an agent they should be able to push back the date to the max time. However AT&T last year migrated every one to a new billing account system (so it could communicate with other AT&T systems), and perhaps it doesn't currently have a way to modify the restore date yet like the old system.

So within the last year a huge shift in system used, and now understaffed because of Covid-19. Makes it hard to provide the best customer service when you pile that all on top of each other.