ACE - Sage
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46.4K Messages
UPDATE: How to add MRV if you're using your own networking (not DECA)
Thanks to Doug Brott at DBSTalk for clarifying these exact instructions to help you walk the CSR through the process of activating MRV on your account when you're using your own networking equipment.
NOTE: If you are ordering DECA/SWiM, DO NOT follow this procedure. Simply order DECA/SWiM and MRV will work out the way it's supposed to.
This procedure is for those folks who want to use their own home networking and continue to enjoy Multiroom viewing.
* Call 1-800-531-5000
* Give Your Phone # when prompted
* At the main menu voice prompt say "Whole Home DVR Service"
* At this point you should be connected to an agent
* Tell the agent that you have been participating in the 'Whole Home DVR Service beta' and you want to enable 'MRV-Capability' so that you can activate 'Whole Home DVR Service' on your account
* Ask the CSR to cancel (or do not enter) the Whole Home DVR upgrade screen
* Ask the CSR to enter 'Account Attributes' and choose 'Create New'. The only option here is 'MRV-Capability' and it should be set to 'u' (for unsupported) with mostly defaults. At this point, you have enabled the 'MRV' flag and you could (in theory) order from the web page. I saw it when viewing my account via the web.
* Once this has been set, the CSR will have to exit your account information and then reenter your account information screen so that the information refreshes.
* At this point, the CSR can now enable "Whole Home DVR Service"
If you can politely get the CSR to follow through this process I am confident that you will be set up for MRV. It took me 30 minutes working with the CSR to get to this point, but I would expect most any CSR to be able to work through this with you in less than 10 minutes. It's a pretty fast process if you know how to do it, so help the CSR out and you'll both be much happier.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911
ACE - Sage
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46.4K Messages
15 years ago
Yep. Got a response to my email and I'm up and running. Piece of cake.
Looks like the easiest path to getting Whole-Home DVR activated is via the support email link and Twitter. Those supports folks seem to know what they're doing.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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funkyp56
Tutor
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12 Messages
15 years ago
put another point in my score box, I have now lost count....
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funkyp546
Tutor
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5 Messages
15 years ago
Is there an admin out there? can you delete this account (funkyp546) I accidentally made two. I will stay active as funkyp56
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djdicetn
Professor
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1.5K Messages
15 years ago
funkyp56,
So does that mean that when I "call you a twit" it now is a compliment??? When I was growing up it wasn't actually a good thing to be called:0)
P.S.
I've forgiven you for calling me a D.A. noob(even though the forum adminstrator spanked your hand and removed that reference:0)
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funkyp56
Tutor
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12 Messages
15 years ago
I will gladly apologize. sorry for the harsh language.
I don't think "twit" is official
You can use "twitter"
You can make "tweets"
You can "re-tweet" some one else's "tweet'
if you do these things than you are a "twitter user" who has been "twittering"
using the term "twit" makes you seem like an out of touch congressman who believes the internet is made of tubes.
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litzdog911
ACE - Sage
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46.4K Messages
15 years ago
Is there an admin out there? can you delete this account (funkyp546) I accidentally made two. I will stay active as funkyp56
Just don't use "funkyp546" anymore and you'll be fine.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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djdicetn
Professor
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1.5K Messages
15 years ago
funkyp56,
OMG.....the Internet doesn't use tubes!!!!!!! But hey, I voted for Al Gore, who invented the Internet:0)
Yeah, me(my name is Darrell) and my other brother Darrell(that would be user dcd,first name spelled the same:0) are retired or on the verge of retirement so we both need to be brought up to speed on the new acronyms regarding Twitter(speaking for myself, dcd may make tweets). But again, when I fully retire(I took an Early Retirement offer from my previous employer, and am gonna put in 5 years here to vest in their pension plan) I may have so much time on my hands that I will be "twittering circles around you"!!!!
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happyhale
Tutor
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11 Messages
15 years ago
djdicetn,
Followed your instructions, whined that my wife wouldn't let me spend another $149 and that I was happy with system I have. Told them I knew they would not support (troubleshoot) and that I know that I would be charged $3 per month.
I checked my tv when I got home and my screen showed I was still in the "beta" mode.
When I got home from dinner (1hr), I saw a message on my tv saying I was disconnected from my network. I went to the Multi-room tab and was delighted to see that my multi-room was authorized.
I checked my email and had a message almost verbatim to yours.
Everything seems to be working great.
Thanks for your help.
Happy1
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billbradley
Contributor
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2 Messages
15 years ago
has anyone had issues with a home network and wireless. When I tried the beta I had problems connecting with laptops, had to restart the router to gain access. I asked a rep about it but they had no clue.
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litzdog911
ACE - Sage
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46.4K Messages
15 years ago
has anyone had issues with a home network and wireless. When I tried the beta I had problems connecting with laptops, had to restart the router to gain access. I asked a rep about it but they had no clue.
Don't bother setting up MRV with wireless networking or powerline network adapters. Stick to DECA or hard wired ethernet. I've seen very very few success stories from folks using wireless LAN or powerline adapters.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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erniegiro
Contributor
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2 Messages
15 years ago
djdicetn,
Thanks for giving me your story, I'll call back and see about getting a restore on the old pricing, can't say I feel "had," at least not yet!!
Anyway the MVR/Whole Home DVR thing's been a great feature. Look forward to keeping it w/o adding yet more electronic geegaws to my system...
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funkyp56
Tutor
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12 Messages
15 years ago
I must be a success story using Apple Airport extreme routers Airport express bridges running @300MBs. It can work if you configure it correctly.
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litzdog911
ACE - Sage
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46.4K Messages
15 years ago
I must be a success story using Apple Airport extreme routers Airport express bridges running @300MBs. It can work if you configure it correctly.
You're one of the lucky ones.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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happyhale
Tutor
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11 Messages
15 years ago
OK boys and girls....here's the skinny(if you don't want to call the 1-800# or use twitter.com). I put my reputation on the line that you, like I did, will end up with Whole Home DVR Service "Activated" on your account!!!!!!!
Go to the DirecTV website, log in to your online account and "copy" your Account Number from your Profile so you can paste it later. Click on "Contact Us" and select send email(in English, if appropriate). Enter the required information for sending an email(including pasting your acct# where requested). Then select "Services" from the first Topic dropdown and then select "Whole Home DVR" from the next dropdown. Put "Activate Whole Home DVR Service" in the Subject and then in the contents tell them "your story".....(sounding as frustrated as possible:0) Enter the funny security words and click send and it will advise you your email has not been sent and to click continue again. Within the hour, you should receive an email from DirecTV Customer Service that sounds very similar to this:
Dear Mr./Ms. XXXX,
Thanks for writing us back.
I completely understand your concern with regard to getting Whole-Home DVR
Service. For your convenience, I've already set the account attribute to "U"
and added Whole-Home DVR Service to your account. Because DIRECTV bills you
for service at the start of your billing period, any changes you make mid
month, such as adding a service, will show as partial month charges from the
day you made the change to the end of the 30 day billing day period.
The changes to your account will be reflected on your next DIRECTV bill, or
you can see them immediately by signing into your DIRECTV account online at
directv.com/mydirectv and clicking on the "Activity Since Last Bill" section
in the "Account Details" page.
However, please take note also that in order to enjoy the very best
Whole-Home DVR Service experience, you must make use of our SWiM network.
Without the upgrade, we will be unable to provide additional support
(troubleshooting) specific to the Whole-Home DVR Service.
We strongly encourage you to take this upgrade offer. The upgrade is a
substantial value and provides the very best, fully supported, Whole-Home
DVR Service experience. You may contact us for the upgrade by calling us at
1-800-531-5000. Our Customer Service Representatives would be more than
happy to assist you with your needs.
I hope you find this information helpful and thank you again for writing."
litzdog911,
I sure hope you get an email reply like this and I believe this may very well be one of the easier ways to git er dun(of course, if you twit that seems to work just as well). And I would recommend this(or twitting) over calling the 1-800# and MAYBE getting a CSR that knows what to do. At this point, DirecTV is completely forgiven by me for the "torture" I have endured since Sunday...........well maybe if I call and ask for Customer Retention to see if they will "better the $149 HD DVR upgrade deal they offered me Sunday" to make up for my "pain & suffering".....THEN, they will be COMPLETELY forgiven:0)
P.S.
Hope this isn't in violation of the forum guidelines, but just to make absolutely sure you git er dun you can specifically request the CSR below and he DEFINITELY knows what to do:
Raymond D.
Employee ID 100186556
DIRECTV Customer Service
djdicetn,
Followed your instructions, whined that my wife wouldn't let me spend another $149 and that I was happy with system I have. Told them I knew they would not support (troubleshoot) and that I know that I would be charged $3 per month.
I checked my tv when I got home last night and my screen showed I was still in the "beta" mode.
When I got home from dinner (1hr), I saw a message on my tv saying I was disconnected from my network. I went to the Multi-room tab and was delighted to see that my multi-room was authorized with no beta mentioned.
I checked my email and had a message almost verbatim to yours.
Everything seems to be working great.
Thanks for your help.
Happy1
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djdicetn
Professor
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1.5K Messages
15 years ago
happy1,
Glad it helped make you "happy...er1". But it seems that it's still a hit or miss regarding which CSR reads the email. My son has called once and emailed twice to no avail. He got the "you need DECA, please call our 1-800#" the first two times and the "you have an expired package" story the third time(he has been with DirecTV<1 year...LOL about "expired" package). I'm gonna take over for him and try to contact CSR Raymond D. "directly" and see if he will do for my son what he did for me(I have a VERY expired Total Choice plus HBO/STARZ 90's package and that didn't prevent me from getting Whole Home DVR Service activated on my home network). TECHKNOWGUIDE litzdog911 contends that there have been "worse" DirecTV feature rollouts, but it must have been before I started using the forums in 2006!!!!!
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