Tutor
Upgrading directv equipment
I have a 4k Samsung TV and according to a notice I saw yesterday on my account, I am due for a reciever upgrade. Today, I try to find it and it's nowhere to be found and everytime I click on equipment upgrade, it takes me to wireless upgrade and I don't even have a phone with them. Anyone have any idea how I can upgrade my equipment? I tried going to the actual directv site, but it brings me right back to the att site because I combined my internet and directv service and that's no help for me.
mdram4x4
ACE - Master
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6.5K Messages
6 years ago
what equipment do you have now?
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
What are the models of each box you have now?
Are you adding any TVs?
Is there any specific feature you are looking for in an upgrade or just checking in general?
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Mjgresham
Tutor
6 years ago
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Mjgresham
Tutor
6 years ago
I have the HR54-700 HD DVR & the Genie Gen 3. Not adding a new tv
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
What is the model number of your "Genie Gen 3"?
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
I am a bit confused. HR54 & Genie Gen 3? That is the same box, not two different ones. The HR54 is the 3rd generation Genie.
So is the HR54 your only box, or do you have more than 1 TV?
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Mjgresham
Tutor
6 years ago
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
So what model box is on the 2nd TV?
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shannon02
ACE - Expert
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21K Messages
6 years ago
You need a C61K mini connected to the 4K TV to watch 4K programs.
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