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Fantastic Tech

I want to say that Aaron V tech# [edited for privacy – please do not post personal information] was all 10's!! He was here a little longer than he thought but was a great Tech!

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Whole-Home just got installed yesterday...works fantastic

I just wanted to let everyone know that if the tech knows what he/she is doing...the Whole-Home should work perfectly.  They left yesterday afternoon and all is good.  We have 3 HD DVRs and 2 HD Receivers.  We can see all shows from all 3 DVRs on all receivers.  We watched one last night from anothe

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On behalf of 90 year old woman who is getting the runaround.

A new resident in our retirement community is attempting to cancel her service. I assisted her because not only is she hard of hearing, but English is not her first language. Because she was not able to remember her passcode or security question answer, she was told that in order to cancel her servi

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Had fantastic service while I was ordering, the had no problem taking my deposit quickly.

Salesman failed to tell me several important things ( yet took my money VERY quickly) have had done by the time install came. Hit a road block, So, ok switch to uverse and get it finished. I work from home and have had no Internet for two weeks after cancelling Xfinity. Uverse wants MUCH more up fro

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fraudulent contract from AT&T customer "support", corrected by retention dept., ignored

This is my only guess at how to deal with AT&T.  I have HOURS in phone calls to people in the Philippines, who are very polite, but a complete waste of time.  One woman actually lied and entered a new order (I learned in a congratulatory email) that I had agreed to a year of paying a 56% increase fo

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How do I give positive feedback to a representative?

I was just helped by a fantastic ATT representative regarding U verse account setup. It would be great if I can provide feedback.

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on the phone now and this woman is clueless

 commented 

15 years ago

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Someone educate me on this whole home dvr....

I was just installed yesterday and i got the whole home dvr.....i have dvr in the living room, hd in 3 other rooms and trying to figure out how this works or what i need to do to make it work. I have dvr in living room and hd receivers in 3 other rooms

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Accepted Solution

Official Solution

Why do I have to pay for Latino channels & sports channels?

WHY do I, an English speaking American woman aged 65, have to pay for LATINO channels & sporting channels ???

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407

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mine works fantastic - dedicated network - N band bridge I don't use DECA

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Whole-Home DVR work with wireless bridge?

Having Whole-Home DVR installed today. I have two DVRs, and no CAT5 wiring in my house. Also have cable modem in a home office, which is where the Linksys WRT310N Router is installed. So I assume the installer can get the two DVRs connected to each other very easily, but I have no additional COAX in

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Wow! fantastic customer support! glad I was directed to this page!

 commented 

7 years ago

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Can't watch ESPN Online

Hi,I'm currently trying to watch ESPN stream online, but its giving me the message "We are sorry, but you are not authorized to access this web site. Please verify you are authorized and re-enter your User ID and Password."I have a U300 package which definitely entails me to ESPN - and I can watch i

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Our pleasure @KalopaKen. Have a fantastic rest of your day! Genevieve, AT&T Community Specialist

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can't sign onto Directv from my PC

I can sign on using my tablets and my phone, but when I try using my PC I get "Sorry, there was a system error. please try again or call us at 1-800-288-2020". I tried different PCs with 3 different browsers and always get the same message. Anyone else?

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@Juniper Yes, the paperwork says activate within 30 days and if you don't, the next time you need a card, it will cost $20. So when I put the card in the genie as directed and told the woman on the phone there were no channels available, the problem

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3 years ago

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activating access card

Just had a dtv rep tell me that when I received my new access card, there is no activation needed, just to insert and all will work fine. Is that really true?  Situation:  periodic error msg on genie stating genie can't read the access card.  Rebooting temporarily solves the problem

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Papabear1452 - I recently got a Logitech Harmony Smart Control. It works fantastic with U-verse. Here is my story - http://forums.att.com/t5/Using-your-U-verse-TV-Remote/Logitech-Harmony-Smart-Control-Remote/m-p/4028946#M2963 Post if you have questio

 commented 

11 years ago

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IR repeater

I've been looking for an ir repeater and several products mention compatibility problems with certain Uverse boxes. I have the Cisco ISB7005 but this particular model is not mentioned as compatible or not. Does anyone know of a particular product that will work? I'm looking for something to run all

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I have noticed my Netflix looks fantastic since this happened: http://time.com/3059431/netflix-att-peering/

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Uverse TV picture and sound

Why is Netflix picture and sound through the internet so superior to the Uverse picture and sound feed?

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I am also a fan of Marquette Basketball and the Big East. No doubt, basketball is a very fantastic game from years.

 commented 

4 years ago

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Big East Basketball

I'm a new customer in Milwaukee. I'm also a fan of Marquette Basketball and the Big East. I had planned on watching tonight's MU Big East Tournament game but what I got on FS1 was a darts match and a scroll stating U-verse is not carrying the Big East Tourney. I pay your company a lot of money and t

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The woman I just spoke to from AT&T said something completely different.

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Need help with charges

I turned my equipment in today...now I'm being told they might return it because the equipment wasn't returned soon enough. I never got any emails that were sent...they say I owe $600....I didn't know there was a time period first of all. Then covid happened not long after my service was canceled s

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I bought a samsung pn50c8000 plasma. The same bonus deal came with it also. It has a fantastic pic also. First sammy i have owned but it want be the last.

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The BEST 3D TV!

I've got one of the best 3d tv's there is!  It's the Samsung UN55C8000.  It was a package deal including a Samsung 3D BluRay player, and 2 pair of shutter glasses and a 3D cartoon DVD.  Purchased in May of 09.  3D works great on DVD's and DirecTV 3D channels.  Fantastic picture.  Also, you may have

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Hi. Thanks for your thoughts!! So, I asked if someone from Playboy was in the forum? That is my way of attempting to reach out to the right person. Clearly, what I am asking is: does anyone here in the forum know about the movie which I mentioned? Th

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Do you or did you have this specific Playboy movie for any of your services, please?

In June 1994 someone had a VHS cassette from playboy channel.  So, there was a very silent movie with some words that I didn't discover as to what was said that lasted for approx. twelve min.  Called The Cage.  I ask here because no one so far via the Web has answered this for me who had a good idea

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@gregeusa just an FYI I'm a woman not a man and yes I'm an ACE I was simply trying to cover all the bases with trouble shooting

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1 year ago

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DirectTV box no sound after I pushed something on the remote

It was dark and I was trying to turn the volume down and the sound cut off. I have reset the remote and the receiver. All other streaming services have sound. All other devices have sound through my AV system. Only my Direct TV receiver is not producing sound. I have used a remote from the other roo

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$100 VISA Reward card - I called for a replacement on 04/04/19 and it still hasn't been delivered

I called 855-266-8402 on April 4th, 2019 to request a replacement VISA Rewards card and the woman that I spoke to was extremely helpful. She told me that a replacement card would be mailed to my home address but it has been 1.5 months and I have not received the replacement card.  Can you please che

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NOT FINDING WHAT YOU'RE LOOKING FOR?