Direct tv Technician took the satellite off my roof, threw it in the yard and left on June 20.  5 missed appointments to install/upgrade service and we are still without service. Nobody from customer service seems to have any answers. They only want to schedule me a new appointment.  I am sure direc

My service was suspended but the bill was paid and the check was cashed on the 18th of this month. Attached is the proof from my bank. I tried calling and got a guy named Aldo, badge # ghv62 ,(he said) and he was very rude and was no help at all . He actually suggested for me to pay the bill again s

We got an email a few days ago stating that our AT&T service was scheduled to be installed on Saturday.  We ignored it because we didn’t order anything so we thought it was fake.  Saturday, a guy in an AT&T van shows up and says he has an order to install U-Verse.  He had our address and my wife’s n

My u verse and internet discounts expired at the end of March. I am unable to reach anyone to renegotiate a new one. In the meantime, my bill has increased over $50 a month. Who can I contact and will the discount be back dated since I was unable to reach anyone in a timely manner.

i was told when I signed up a couple of weeks ago that my sister who referred me gets a bonus for doing so and that I need to register that.  How do I do this?

I am tired of calling "customer service", I need to speak to someone who can help me with a bogus bill.

I would like to be put in contact with someone who can assist with issues we are having with an AT&T contractor that is currently installing cable through my neighborhood.  I live in the south and have a warm weather grass that is currently dormant (its January).  I want assurances that AT&T will be

I have been a AT&T customer for 3 years and I wanted to get a new two-year contract to lower my bill because I was outside of contract paying outrageous amount of money and wanted it installed in my new home. I went inside of a AT&T store and told the representative I wanted to get back in a 2yr con

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that

Last week I noticed several calls on my Caller ID log that said DirecTV. The number was 424-321-6000.  Finally I answered when this number called again, and it was a guy with a heavy Spanish accent named Mark.  He said he was from DirecTV in the Technical dept and they needed to conduct a

I was upgrading from Ubasic to U200 ... I was told that the price was $92 and that I would get a $10/mo off promotion for a year.While I was on the phone the upgrade was taking effect, but I was not getting my HD channels. I was then transferred to the "Tech Dept" and he said that the upgrade would

A quick background of myself:  I was recently offered a new position for business intelligence and began an adventure from our home in Rexburg, Idaho down to Las Vegas (to visit family as we were in between houses) and on to Austin, Texas to start work in the upcoming month.  My wife and three daugh

Recently, I had a "network outage" in my area even though a family member lives 575-ft away in a different home who had no disruption in service.  Service was restored a few nights ago.  Tonight, I had channels freezing up and those channels weren't watchable.  Has anyone else had similar experience

I was charged for an HBO package that I never signed to have last month. At this point, Directv is becoming to expensive and considering switching to combat or dish TV.

Did not get what I was promised!!!!I originally called in to cancel my services because the bill was too high... I was transferred to the save department to a rep named "Al" out of the Texas call center who told be he had the perfect promotion to bring my bill down and offered me Phone, Internet and

How do I find out whether or not there was an outage or was I really disconnected today

I was scammed they $300 from me saying It was going towards my bill then nk6 months paid . Then I would to get 6 no bills and 2 years of 49.99......

I need to have a conversation with someone who has authority to adjust a final bill more than $30. This is what happened: April 16 i was scheduled to have DirectTV and internet installed for $45/month. The install tech said he could not do DirectTV because there were line of sight issue. He said I c

For the last 3 months I have not received my paperless billing emails. Everyone I talk to tells me I am signed up for paperless billing and my email is correct. Who do I talk to to start receiving my paperless billing again? I cannot go back to a paper bill and I don't want automatic billing.

Please provide a number that I can talk to someone about cancelling my service. Called earlier today and was on hold for an hour and then was disconnected.  This is unacceptable.