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Spam In MY Guide

How do I get rid of the advertisements in my guide? Later! Frank

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No Harrisburg local channels to Franklin County, PA

I live in Franklin County Pennsylvania. In 2004-2005 Nielsen Media Research moved Franklin County from the Washington DC DMA to the Harrisburg-Lancaster-Lebanon-York DMA. However, DIRECTV is still serving Franklin County with Washington DC local channels. How can I get DIRECTV to address this issue?

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I think it was corrected by Frank on 9-22.....at least I hope so.

 to the conversation: 

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package change

I called to have HBO deleted from my package.  The AT&T Rep. said no problem and that she could also reduce my monthly bill.  Great!  But today I received via UPS a self-installation guide for a digital phone.  I called AT&T again and was told that the previous AT&T Rep. sold me a second phone numbe

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Att Sent A Balance To Franklin Collection Wrongly!

Att promised to send a equipment box to my address and never sent it. I didn’t know I had a balance until I checked my report! I called att and was told by the Rep. to take the equipment to UPS and they will remove the charges.. After calling back with the reference number the telling me it was take

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220

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Official Solution

23 channels are being dropped?

I cannot believe this might be happening. I can't lose my favorite channels. VH1, MTV, and BET being my top 3.

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6.2K

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Verifying data is being downloaded

How would I verify that the programming guide and on demand movies list are being downloaded? I just had to reset my receiver because of a bad LNB and noticed I do not have all the movies on demand listed so while I'm sure data is being downloaded I would like to verify. Thanks

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recorded shows being deleted

Every few days my recorded shows are being deleted!  There is plenty of storage room and I specifically flagged one as "save until I erase".  What's up?

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152

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Being billed for VividTV

I did not order the chznnel...called 2 times to get it removed. It was removed but I am still being billed. What can I do. It is ridiculous.

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Viewing what show is being recorded

How can I see what show is being recorded?  In the scheduler, I can see the next shows that will be recorded but not the one being recorded.

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368

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Closed

Being charged for PROMOTIONS

We took the bait and decided to go with a 3 month "free" channel promotion. Get our bill and SURPRISE, we are being charged for those "free" channels before the end of the PROMOTION. We've been calling customer service allllll morning and keep being placed on hold or they don't understand WHAT the p

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370

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Being mistreated

I called Technical support at9.07 am this morning. The lady was rude,unfriendly, negative, mean,disrespectful, seemed to have no knowledge in anything. She screamed at me and did not give me any useful information.Repeated 3 times that she would send a technician, because they don't want to be bothe

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Still being Billed

We CX Directv of ONE of two separate Directv accounts. We currently kept Directv Stream Acct The ONE Directv Account we cancelled 3 months ago continues billing $116.67/month on credit card automatically. After several phone calls with Directv Support to cancel and stop service for this ONE Acct Wit

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227

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Official Solution

Why is Cagney & Lacey being blacked out?

Every night, the show Cagney & Lacey is being blacked out on the network Start TV. Can someone tell me why?

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Calls being recorded

I called on May 5, 2019 and canceled my direct TV services. The first agent told me I had to talk to another department yo cancel she could not do that, fine she transferred me to. The Retension department agent. He then tried to keep me as a customer by making my bill 80 monthly I refused and told

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Why are we being charged a regional sports fee right now?

There is literally zero live sports on at the moment so why am I still being charged this $9.99 fee? It only seems fair that this fee be waived for the time being.

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176

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ATT balance showing up as Franklin Collection on credit report in error.

I have a collection for uverse on my credit report for $471 but when I called customer service, they have no record of the balance owed. How can I get this removed from my credit report?

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2.6K

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being charged after I cancel in june

I would like to know why Im being charged monthly payments when I canceled in June and sent my equipment back several months ago. I hear other people are being charged also and some having there bank account charged with reason

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Being charged early termination illegally

Before I call channel 5 news, or hire an attorney because this is highway robbery, is there someone at AT&T who is on this board who can help me? I have made 10 phone calls dating back to June of 2019 because I was sent a contract renewal which I didn't agree to or sign, and now after discontinuing

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being billed for returned equipment

My Mother is being billed for returned equipment they have turned the bill over to collection . I Took the equipment to UPS store and have the Equipment return receipt with tracking # on it but i am not sure what to do none that has went to collection

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Still Being Billed after Equipment Returned

I returned my Directv equipment as requested when I cancelled my account back in September and have an email receipt that the equipment was received but am still being billed over $145.00 from Directv saying the equipment wasn't returned.  After 2 phone calls to customer service, this is still not r

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NOT FINDING WHAT YOU'RE LOOKING FOR?