I'm trying to pay my bill but your system doesn't recognize my email address or account number. Every help link requires login. It's a cyclical nightmare & beyond ridiculous.

Anyone else have nightmare stories about having to call multiple times to beg for 'promotions' to keep your bill in the same ballpark from month to month? Anyone else have the experience of some representatives giving incorrect information - just told I had promotions for 12 months only to find out

I signed up for a new plan in November. I printed a copy of the transcript just in case of error. AT&T sent me a confirmation email describing the terms of the new plan, I was to receive numerous loyalty discounts. When AT&T sent the first bill, it was over $81 higher than promised and sub

Last week, I was offered a promotion to keep my same services for my Uverse digital television with the same packages at a discounted rate since my other promotion was expiring. I was told to verify on the 13th that everything had gone through but the member had signed me those services. My AT&T cel

I'm extremely frustrated with my U-Verse service and desperately need to vent.For the past months, I've been having severe stuttering/freezing while playing back recorded programs. This occurs on all TVs in my house. Live TV, On Demand, Internet and Voice all work fine. However, this totally ruins m

I was scheduled to have DirecTV installed on 6/30, when the installer arrived I was told that he could not install because he needed written documentation from my landlord to install.  I was never told I needed written documentation, just approval that DirecTV could be installed (which I had).  So I

My name is Whitney Seal. I switched from U-Verse to Direct TV 3 months ago for my television service.  When turning off my U-Verse service for television, NO ONE from AT & T ever mentioned to me that my equipment needed to be returned. A month later I was charged nearly $600 for 3 receivers that wer

I lost some HD channels a few weeks back and I have been in a Directv Service tech nightmare ever since, can't get any relief to this!!   First service call Directv Tech comes adjusts dish, repairs LNB still loss of some HD channels, says I need a new multi switch doesn't have one in truck,

Anyone have any success getting AT&T to actually help with billing issues??? I signed up with a $25 introductory offer for 6 months - i've NEVER gotten a bill with the correct amount. I've called every month for four months... however everyone I've spoken to assures me they are going to "fix" my bil

I didn't even have my services installed due to constant "facilities issues" that no one could explain or communicate to me. I continued to receive emails with different dates confirming the installation, however whenever I called regarding the date I was told every time it was cancelled... I never

ever since i was installed it has been a complete nightmare. when i had the first mini in the living room the main genie and mini would breakup pixelize and freeze and lock up and i would have to reset the boxes to get them working again... now on to the next problem well they replaced the mini with

I cancelled my service and never received a box/shipping label to return my equipment. I called customer service and was told they don't send labels and to take it into a FedEx/UPS store with my account number and they'd take care of it. The shipping service in my area isn't "official," so they woul