I am very happy with MRV. There are some bugs and they will be fixed. I have 4 dvrs hooked up and it is much better than not having MRV. I do not like the idea of DECA if my system works fine. However, if it is no big deal to hook up and it is not too costly, what is the big deal, especially for thi

Hi, moved over from cable to U-verse. I am very happy when the service works. Picture quality is great, and the whole house DVR an added bonus. I have one "problem" child on the wireless remote. I am on the third replacement in the main area and the symptoms are the same: Watch for a couple hours: s

It's rare to experience excellent customer service anymore. However today when I called AT&T with a question I was so impressed with the wonderful service I was given that I felt I had to say something. The representative that helped me today was awesome. His name is Nicholas. He went above and beyo

Up and Up and Up.......every 12 months you have to fight for a better deal, better promotion. Only this time I was told there was none. So here I am again paying more than last year for the same lousy service. Why do I even stay with AT&T?

Charges an arm and a leg and now my favorite channels have already been removed. Guess it’s time to cancel my services

First of all... I'm not happy that I've had to type this 3 times before getting to this point!  Why does everything disappear?Next... we just signed up for Universe (bundle package) Monday the 15th & there are some things we DO NOT LIKE! .....1.  Why can't we set the TV to start at #1004?  Why does

I was gonna pay my bill this am but I thought I was really not cool direct tv decided to give us a Thanksgiving gift by shutting off our cable today! I may go with another company!

yes i have been a customer of at&t for awhile. i left verizon to come to at&t, got rid of dish to get u-verse, 1 because of hallmark stations, and the movie stations. we just got a new contract , change everything out and got all new equipment. but now all that hallmark is showing is diagnosis murde

I am not a happy camper with AT&T UVerse nor their offices. I have been trying to call to cancel because of the price increase, service problems and since yesterday I have been calling them within their business hours and they were closed. They were closed early yesterday, today and I guess I ha

is anybody unhappy with the changes to customer service for directv since AT&T took over?

I have chatted yesterday and today regarding my account to no avail. I just paid $186 and I still owe $192. We only use the channel 800/Animal Kingdom/peaceful music for our baby. We do not use other channels. I work 12 hours a day and cannot afford to pay another $192 after I just paid $186 yesterd

Hello, I desperately need help.  I was sold a package promising 4 HD streams, i have 5 TVs, but decided I could live with the 4 streams.  The tech installed the system yesterday, and said i had the 32 mb package and that my connections were perfect.  I told him about the 4 streams, and he verified b

Been a loyal customer for a very very long time.  Have constant reception issues and just had a three week stint with no service  Turns out dish/equipment burned out by electrical strike.  I was told signal was coming into home just fine and it was a problem with our receiver inside.  I'd appreciate

Why does it always happen on a holiday when of course there is noone around to answer the phone !!  Tried resetting, unplugging the received for 15 seconds, still same error..Does anyone have any other suggestions ??

Been paying same amount for may years through you guys and renewed last December not realizing channel 20⁶ was not included now I've been told I have to pay more to get deal this is ridiculous making rethink if I want to stay with you guys. Man I talked too was nice but at the end of the day I didn

I have had bad experiences with ATT customer service on almost every call I have made.  This time I was told there was not a CS manager available to speak to customer.  Really? What kind of customer service department doesn't have a manager available to speak to customers?  They kind that has you wa

Uverse added some new enhancements for the menu and captions, etc, but where we like some of it them there are two that we do not.   1.  Channel Shortcuts is no longer part of the menu and we use this all the time.  We do not like going through the entire guide except when a channel is not on the sh

I had U-Verse installed two days ago. I want my Xfinity back. My salesman said I have 30 days to change my mind. Will AT&T show me how to hook up my Xfinity? The Xfinity service has not been terminated.

I've been a customer since 1999 and I noticed that my service doesn't work as well as it usto channels stick MSNBC goes out on a regular basis and I have to call. I just called the retention department to lower my bill.  I'm losing a $50 dollar credit. and he could only offer me $40 dollars

I have been a loyal at&t uverse customer for over 6 years now, despite the periodic service interruptions and bad customer service, for which I have constantly forgiven them for, and I often never even call when the internet is down. I just take it on the chin and wait for them to work out the issue