I just list all service - TV, phone, internet - in the Raleigh area. Is there an outage in the area or just my issue?

A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6

An approximately 30-minute power loss left the receiver in an odd loop where the red, blue, and green lights alternately flash and remain illuminated for extended periods of time. I'm just bouncing about. Holding down the power button for ten seconds, etc., did not work the second time I tried to re

After I record several episodes of the same program, the time of the day (ie 9:00 AM to 10:00 AM) doesn't appear in the list. You only know the time after opening a selection.  Seem like an easy thing to fix to add the time to the list. Also, the note telling you to click "UP" to see recent c

One night I was watching a show that I had recorded earlier that evening and with about 10 minutes left, the picture turned black. There was audio but no video. This happened again a couple of weeks later about 45 minutes into an hour program. Coincidentally, our TV was in need of a new display so w

After a power outage last night, I expected to re-restart receiver as I always do, however there is a big X in middle of screen instead of the usual dialogue about restarting receiver. I tried to manually restart as I have had to do in the past, but does not work. Please advise.

How do I open up an S10 remote without gouging the edges of the seams? I have cleaned the innards of several of these remotes and it fixes most of the problems discussed in this forum.  I'd like to know the proper technique for popping open the S-10 S-20 S-30 types of remotes so as to not leav

If I us an H20 receiver with an analog TV; does that mean I do not need an off-air converter?    The H20 is marketed as being able to add local channels to the guide.    Thanks.

Can I connect an external hard drive to one of the USB ports on the back of my Direct TV router to set up a network drive, or are those ports disabled? I've tried and it doesn't show up on the network.

For years we had our TV set up on an interior wall of our living room. We decided to flip our layout and hang the TV on the opposite wall, which is an exterior wall on the end of our house. The wiring comes into the house on the opposite end of the house, so rather than run the wiring under the floo

Can a Genie mini work as a standalone receiver in an RV?  Directv said it would replace my standard nondvr receiver in my RV with a mini and said it would work when I'm on the road but I have my doubts.   I thought they would upgrade it to a Genie but I just found out they are sending me a mini inst

If the subscibers of DTV applied the same rules to everything else in their lives they would have to tighten the lug nuts on their cars weekly, have blackouts at least every week, replace the food in their fridge every week due to the lack of cooling....  You get my drift, myself and it looks like n

I have a suggestion for an improvement in the DVR equipment firmware. Sometimes I will inadvertently delete a recording that I had no intention in deleting. Currently, when I delete a recorded program, it is gone forever. I have deleted recorded programs by mistake, such as having a program highli

Twice today my DVR resets in the middle of recording. I'm taking pictures of this and if it keeps happening I'm contacting the FTC and BBB about the issue.

I am planning on buying a mobile home, so that I can travel around the country.  One of the places I intend to go is Alaska.Is it possible to receive DirecTV, in Alaska, from an RV (I know that special equipment is required to receive DirecTV in Alaska).Thanks.

Is NHL HD one of the channels included in the Sports Package?

There are certain PBS channels that are missing in your U-Verse TV lineup in the Chicago area.  You have the regular WTTW (channel 11.1), but why not carry WTTW Prime (channel 11.2)?   Also, VMe (the Spanish PBS in Chicago, channel 11.4) should be part of your general line-up. It is free as a PBS st

I live in an apartment complex with a south, southwest facing balcony. The main living room has a door to that balcony that I can pass the coax through to connect the main TV to an HD DVR. However, I cannot run cables through the apartment to connect a dish reciever to the TV in the other bedroom. C