I'm a relatively new DTV customer. I've been reading through the various forums here when I have issues or questions. After all this reading, especially on equipment issues, I realized I'm not really sure who owns the equipment that DTV installed at my house. In my case, I got a free HDDVR and HD Tu

On March 20 or 21, I filed a complaint with the BBB about AT&T raising the cost of my bundled services by over $100 a month. On March 22, a very helpful lady from one of the VP's offices called me (I never did get her name, just that she was calling from a VP's office in response to my BBB comp

I have called several times in regards to being charged for whole home dvr service. I returned my 2nd box and only have 1 tv almost 2 years ago. No access or way to use the whole home service but still I get charged 3.00 a month for it. I have tried disputing the charges and get know where. Everytim

On January 22nd I spoke with Ulissa (ref #R21-254831942962) Needed to cancel direct tv as I am moving soon.  Wonderful help.  On February 17, I spoke with Jared who sent me an email telling me how I could bring back my equipment.  Very helpful.   IN a world where customer s

I live at the same address as my mother. We put the DirectTV stream service under my name, but she pays the bill. My mother uses AT&T cell service and already has an account with them. I'm confused as to who is actually responsible for the account because though my name was used to sign up fo

I have questions I want to ask them but Directv will not tell me who this company is. I want to know exactly what dvr and receivers they are sending and which dish I am getting. I want to know I am geting the newest equiptment and not some old stock sitting on shelves.   Thanks for your help

I am trying to log into HBO from my ps4 it keeps denying me and saying you our the ones who can help

There is a satellite dish on the community property and we have no idea who it belonged to. How do we find out who had service with that dish?

Direct tv Technician took the satellite off my roof, threw it in the yard and left on June 20.  5 missed appointments to install/upgrade service and we are still without service. Nobody from customer service seems to have any answers. They only want to schedule me a new appointment.  I am sure direc

I am tired of calling "customer service", I need to speak to someone who can help me with a bogus bill.

So I've been a little peeved with UVerse lately. Technical service and billing, typical stuff. Called 800 288-2020 last week (8/11 at approx 3PM PDT) and using ATT's automated voice recognition system, I stated, "UVerse billing issue - customer service." Turns out, I was a lucky winner. The computer

Every year or 2 I get a call from some foreign sounding person offering me a monthly discount for my Directv. Usually $20-$30 off per month. But they want a payment before they provide a discount to me . This year they asked for $199.00 to receive a $480 - 2 year discount.  Is this a legitimat

DirecTV installed at my house yesterday. Been trying to use the app for mobile viewing at work but cannot get past the "create account" part of the initial setup. Says it doesn't recognize my account info? I remember now why I left DirecTV 10 years ago as their customer service absolutely without qu

For those lucky people who already have the new guide, I was wondering if you could post what receiver you have and what location you are in. I have a h23-600 and a h21-100R in tulsa and would like to know if anyone with either of these two receivers have received the update yet.

how does the person who referred me get a referral number so I can register and they can get their reward

We got an email a few days ago stating that our AT&T service was scheduled to be installed on Saturday.  We ignored it because we didn’t order anything so we thought it was fake.  Saturday, a guy in an AT&T van shows up and says he has an order to install U-Verse.  He had our address and my wife’s n

I ordered ATT services however I didn't really like the service so I cancelled within the one month free cancellation policy. I spoke to several ATT representatives before this who assured me that I would not be charged. I have since been sent to collections. I have called ATT and told them of the p