Community Support
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865 Messages
AT&T's Credit Check Policy
So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below:
Credit Evaluation:
- AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).
- Credit checks using information pulled from your AT&T service history and credit bureaus are a soft credit check instead of a hard credit check which means it does not impact credit scores.
- The results of the credit evaluation and the cost of the device will determine if security (down payment, advance payment, Credit Management Fee or deposit) is required.
- Guarantors or co-signers for credit applications are not accepted by AT&T.
- In order to consent to a credit check and service activation with AT&T, potential individual customers must meet the minimum age requirement of 18. Puerto Rico age of consent would be 21.
Unable to Submit to Credit Evaluation:
- All customers are eligible to apply for service. Information required to process an application for credit may be different depending on the product line.
- You may be listed as having unknown credit. Depending on the service you’re signing up for security may be required.
Reimbursement of Fees:
- If a Credit Management Fee is required, a credit will be applied to the account as long as the service remains active and is in good standing.
- If your credit rating changes the fee will remain on the account.
Security Requirements:
- Down Payment: Initial payment put towards the cost of a device on an installment plan.
- Advanced Payment: Made in advance of order submission and applies to future bills until exhausted.
- Autopay: Automatic payments deduct from the customer's bank account or charge each month to their credit card.
- Credit Management Fee: A fee paid by the customer in advance of order submission.
- Deposit: Payment for service
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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865 Messages
9 years ago
This article is about AT&T's Credit Check Policy that is required for service. Read more on the Customer Service Agreement.
-ATTU-verseCare
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Trishphilyaw
Contributor
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1 Message
7 years ago
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scotto260
Contributor
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1 Message
7 years ago
Why do you have to submit to a credit check even to find out prices for your products? I called an AT&T representative just to ask about rates for internet service, and she couldn't even tell me prices without pulling a credit check. I said no thank you.
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crubbaa
Tutor
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4 Messages
7 years ago
they make up the rules as they go. they told me my credit had to be above a certain amount. mine was and i still was not able to get service.
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
Did you check ONLINE for internet pricing? The best deals are those found online.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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skeeterhunter
Contributor
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2 Messages
7 years ago
is this the skeeter who used to attack ebay customers?
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skeeterhunter
Contributor
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2 Messages
7 years ago
is this the texas sketter ebay employee who used to attack posters on the forums?
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
1. I'm the only skeeterintexas as far as I know.
2. I am not an ebay employee (I'm retired)
c. I've been attacked a time or two but I've never attacked anyone on any forum.
I'm just an old lady sittin' here minding my own business....
P.S. If you @skeeterhunter created your name in conjunction with mine, I'm flattered.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Camillyn
Tutor
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1 Message
7 years ago
I know, they wanted to run a credit check on me yesterday for a phone upgrade and I was even doing a one-time payment. That's like Amazon.com or any other online company running a credit check every time you place an online order. Unbelievable! I thought it was fraud and discontinued the call to protect my security.
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jd0977a
Contributor
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1 Message
6 years ago
I recently signed up to uverse (less than 3 months ago). I want to add new service to that account now, do you still need to run a new credit check on me?
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colfaxschuyler
Tutor
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4 Messages
6 years ago
Which credit bureau does AT&T pull from? I have a freeze on all three so I know which one to unfreeze.
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4rest
Tutor
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6 Messages
6 years ago
Thank you very much for responding however
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fluidmindorg
Contributor
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1 Message
6 years ago
I'm with @colfaxschuyler. Like many others, I have set all the credit reporting services to freeze credit checks for security reasons. Come on AT&T. If you insist on the asinine credit check just to sell your services, you need to let us know which credit bureau you/re using so that we can accommodate.
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clucas
New Member
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1 Message
5 years ago
Dear AT&T,
I am ready to switch to your fiber optic internet service, but I really don't care for this credit check policy. No one else that I have services through require it. I would have to thaw my credit to switch to you.
Thanks, but no thanks,
Chris
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WhyDoYouNeedToCheckMyCredit
New Member
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2 Messages
5 years ago
I just encountered this when trying to sign up for fiber optic service at my new address. I am absolutely flabbergasted that a credit check is required to get service. I have NEVER been asked for a credit check on any consumer product. I have good credit, my credit happens to be thawed at the moment (because I'm moving, not a coincidence, that's why I'm shopping for internet service, and I had to get a mortgage, which is an actual line of credit for which you need a credit check), so it's no inconvenience to me and I STILL don't think I'm going to do it.
I'm not an AT&T customer, and now I never will be, but I have to stress how insane this policy is. I wish there was a better outlet for my frustration than an old forum post, but I just want to take someone by the shoulders and shake them and scream "WHY" until they agree to eliminate this ridiculous requirement.
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