New Member
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2 Messages
screen keeps locking up for a couple of seconds, then plays fine.
screen locks up then releases. I have tried rebooting and refreshing. didn't seem to help. the weather is fine, no issues with that.
New Member
•
2 Messages
screen locks up then releases. I have tried rebooting and refreshing. didn't seem to help. the weather is fine, no issues with that.
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hi there, we want you to enjoy our services properly. Thank you for trying to reboot the device. I'll send you a DM to check deeply into this. Santiago, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
What is the receiver model? What other receiver models do you have? Any error codes? Have you tried a red button reset (side by the access card for HR54 series or front where it says ‘PUSH’).
Reasons for this issue could be a failing hard drive (if you have a DVR), old and obsolete equipment that must be upgraded, etc.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Louu
New Member
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2 Messages
2 years ago
Newer equipment and yes I did a reset, a refresh and a reboot. I believe it's the signal strength from the main receiver and the mini genius box. The signal strength is orange on the mini. Guess my next step will be to try and boost the signal strength to the mini.
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