U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

8.2K

(8015)
This set top box does not match the account settings

New refurbished box is giving me this error message. Help

Question

193

5

0

Accepted Solution

Official Solution

New TV receiver box getting account unavailable message

Just got a new tv receiver box and keep getting account unavailable message. Reset several times and same result

Question

384

2

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Volume button not working on remote

I have a Samsung tv and AT&T remote every button works on the remote except I can’t change the volume or mute the TV please help. I’ve tried re-pairing the remote and modifying audio settings but nothing works 

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2.6K

2

0

Accepted Solution

Replacement Power Block

I've called the number for Customer Service and done the "Chat/automated response" thing and they are to no avail. One of my received power blocks has gone bad.   The system tests show good because the other receivers are all up and running.  SO automated chat is a no go.  

Question

115

9

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adding a uverse receiver where to buy

How do I add another uverse receiover to my accouny and where do I get one ISB7500 or equivalent

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83

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Program my S10-S4 remote to my Insignia Fire TV F20 series

I need the remote code for my Insignia Fire TV F20 series. I've looked everywhere and tried all codes I could find. I couldn't find a specific one for a fire TV.

Question

82

1

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Need a replacement uverse wireless receiver

My wireless uverse receiver has bricked out on me . I need to get a replacement unit sent out to me, but I've had no luck with the phone numbers I have for customer service . Is there a number I can call and speak to someone directly instead of going through all the computer assisted crap . I'm old,

Question

162

5

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Worked with your online chat rep for 1:15 today.

He added the box to my account and it still show unprovisioned. I ebonite’s my WIRELESS ACCESS POINT and rebooted the set top box and reconnected it to the network. The problem is still the same.

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85

3

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Need to replace a wireless receiver

One of my wireless receivers doesn't work. I have restarted it many times but it still doesn't work. All I keep getting is a big red X on my TV screen. I need to replace it . How can I do this. Is there a customer service number I can call to get this done?

Question

75

2

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U-verse signal has been lost

I’ve had ATT for 15 years because it’s the only service for my area and every night at 11pm the signal is lost. I called many times for help and they just walk me through the steps I already tried. I’ve called so may times and get told that my TV must be on a timer, or the walls of my house are mess

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180

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