
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Please Wait frozen
Lost power for two days. When rebooted, TV in primary room is frozen on just wait. I have three other boxes in the house that are all working. Internet is working well. I’ve tried multiple restarts and browsing the message boards. Model is IPH8010. Any help would be appreciated.
Question
170
1
0
Need remote replacement
After many years of use, my U-verse cable remote no longer is working properly. I would appreciate a replacement as I've been a long time loyal customer. Your cooperation is appreciated. Thank you.
Question
293
2
0
New BGW320 gateway and existing uverse DVR and set top boxes
The new gateway does not have a coax port for connecting to our DVR and set top boxes. Will these devices work if they are only connected using the internet connections on the gateway with ethernet to the back of each box? Or can I use one MoCA 2.5 on the back of the gateway to convert the ethernet
Question
524
1
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dead wireless uverse box, ISB7005
Died overnight. Just need to replace, website totally worthless. Chat "support" directs to useless site. Any suggestions on how to get a new one? Are they still even available? So irritating that there's no phone number to be found -
Question
139
2
0
Account Roku billing phone number (Edited as per community guidelines)
I have a different phone number and I've been trying to update the 'billing phone numbers' on my account profile to my new number, but they keep reverting to my old number after some time. Why is this happening?
Question
133
2
0
Wireless DRV
Does U-verse offer a wireless DVR? I have the one receiver that is wireless and would love to have the DVR wireless also.
Question
128
1
Uverse DVR Always reloads from network
A while back, I had an Internet problem and the AT&T technician screwed up Uverse TV and as part of his diagnosis, turned on the download firmware from Internet feature on my DVR (I don't remember the push button sequence). Now, on every loss of power, the DVR does this 45+ minute boot. How do I tur
Question
130
0
0
HDMI 1 no signal with ATT uverse on LG tv
I returned from being away to find all my recordings gone and HDMI 1 showing no signal, The HDMI 1 problem occurred on one of 3 tv’s. All 4 sets lost recordings. I rebooted the ATT modem and still had the HDMI 1 no signal on the one tv. ATT replaced the set top box to the problem tv. I unplugged the
Question
408
3
0
Return of broken uverse receiver
Tech came out and replaced one of our uverse receivers. He gave us return box and instructions. We returned it next day. Approx July 15th, 2023. Now my bill has a charge for 163.00 for equipment not returned.
Question
172
7
0
Terrible service
Problematic box this was not helpful it has been a nightmare I reset cable box and gateway countless times which I should not have to the equipment should be fully functioning technician that was sent clearly not effective bc it happens at the same time everyday in And out of signal therefore whatev
Question
156
2
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