U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Terrible service
Problematic box this was not helpful it has been a nightmare I reset cable box and gateway countless times which I should not have to the equipment should be fully functioning technician that was sent clearly not effective bc it happens at the same time everyday in And out of signal therefore whate
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81
2
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U-verse freezes every 10-15 seconds
Our main TV is working fine; problem is with secondary TV. Netflix works okay, so internet signal is good. 10-15 seconds after changing channels, it freezes. I can immediately change channels again and get another 10-15 seconds. If I wait, the "U-verse signal has been lost" window replaces the fr
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1.5K
3
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Uverse tv No Signal
When I turn on the TV I get HDMI in the upper right hand corner. Then, NO SIGNAL pops around the screen. I tried to turn off the box for 10 second then turn back on this did not work. I'm older and pretty upset. I don't understand all this stuff. There is an AT&T service
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710
6
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Accepted Solution
Official Solution
Missing a confirmation of my equipment return
We canceled our uverse service and returned four receivers, remotes via UPS. Received email this morning confirming the return of three receivers. Guess I just wait to see if they just overlooked the fourth or what? Have receipt for four receivers. The fourth unmentioned receiver is a different mode
Question
472
11
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Pixels. Constantly freezing
This goes on daily all day,EVERYDAY! I have called customer service so many times constantly being transferred from one Tech to another tech, being told, I need new equipment being told I have the wrong equipment, actually being told nothing I don’t already know. I have had the gateway box replaced
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100
10
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Collections Charge under investigation by ATT
My Uverse service was transferred to a new address. Att sent new equipment to my old address and I was not notified. A $210 charge was sent to collections and I found out much later when the charge showed up on my credit. ATT reps and I resolved the issue and the charge was removed from my credit. N
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67
1
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U-Verse Hard Drive Defragmentation
How can I launch a defrag of the U-Verse recorder hard drive?
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323
8
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How to perform a destructive recovery on dvr?...other "options"?
I know I've seen theses instructions posted before but for some reason my searches haven't been able to locate them. I've been getting an X8 on my IPH8010 so it looks like the dvr finally bit the dust. I've tried non-destructive unplugging power 3 times many times and had no success reviving it.
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264
2
Red wi-fi bars on UVerse box.
This is a recent development. We have had AT&T Uverse for years. The Wi-Fi indicator light was always green until recently and now it's red. The television is working fine just concerned about the red lights.
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326
2
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Receiver reboots on its own
When I press certain buttons, the receiver will continuously reboots. Last night, it rebooted without touching the remote. I tried switching receivers with another TV in home and problem persists on same TV. Not sure if this is a receiver or TV issue. Anyone experience this?
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100
4
0