
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Switch wireless receiver to use gateway instead of WAP
Hello, I recently had troubles with a wireless receiver and so AT&T sent me a new one (an ISB7005) along with a new gateway modem. Before setting up the new modem, I tried the new wireless receiver to ensure it worked and as such, just used the existing WAP. I saw that the new gateway is capable of
Question
396
5
0
Accepted Solution
Official Solution
SET UP
New insignia fire tv - scanning for Cable channels yields no channels found
Question
253
5
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Question on Returned Equipment
Canceled Uverse and returned the four receivers, remotes, etc to AT&T via UPS a week ago. Received email from AT&T the next day showing three receivers were received. Want to check to see if four were received.........have a receipt showing four receivers with serial numbers were given to UPS for re
Question
116
1
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Receiver error "This set top box does not match the account settings"
Was setting up a receiver, seemed to be going fine, then it required an update, so I clicked yes on the update, it circled for an hour, no changes, so I did a reset on the box, now it's locked up.
Question
231
2
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Replacing receiver
Last Monday, our receiver stopped working, spent over an hour with tech support, they then decided to send a new receiver which I received on Thursday. Hooked it up and it still didn't work, spent another 1.5 hours on the phone with tech and they couldn't fix it. Now a tech is going to come to our h
Question
133
1
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Another outage in my neighborhood
Last week the entire neighborhood where I live experienced a fiber outage (tv and internet) for the entire week. It went out last Sunday evening around 8:00pm and did not come back on until that Friday at about 4:30pm. It was up all through the long 4th of July weekend. Now it has gone out again at
Question
141
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Accepted Solution
How many U-verse HD streams with VIP2262 and Fiber 300 service?
Hello. I recently upgraded to Fiber 300 internet service. I have U-verse TV with whole-house DVR. The article https://www.att.com/support/article/u-verse-tv/KM1040899/ , under "How does AT&T Fiber make your TV experience better?", says that 6 HD streams should be available for watching and recording
Question
538
19
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Accepted Solution
Official Solution
Frozen, Pixelated Black Screen
Our TV continues to give us a black screen, pixelated screen or freezes for 2-3 seconds, whether live or recorded
Question
314
8
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Gateway/access point not found or connection error
See subject. I have followed all the instructions I can find from the att troubleshooting. I am hooked up to two tvs wirelessly and neither is working. They both keep giving the same message. I have unplugged and replugged everything countless times. I have pressed the buttons I was told to press. A
Question
215
1
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U-verse TV remote doesn't work anymore
I have two S10-53 Tv remotes and one has stopped working. Will not turn Tv on or off. No on demand or recorded TV etc. These are old and probably worn out. I tried twice to have customer service replace it and they act like thy know how to do it but I never recieve a new remote. The last time I call
Question
137
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