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MAX ‘Can’t Verify Subscription’

In the middle of watching a show on Max, the app shut down and asked me to log in. When I attempted to do so using my DIRECTV Stream account, I received the message indicating Max could not verify my subscription. — I have had Max as a part of my DIRECTV stream subscription for over 5 years without

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How do you manage devices and log off unauthorized users?

I have been trying to sign off an unauthorized user for months with no luck. Has any one been able to? Customer support said to change my password, but this doesn't work.

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UCONN women's basketball access on a new local station WWAX

WWAX is a new local channel not offered by Directv stream in Connecticut. Please add this channel so that we can watch our beloved Huskies!

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Missed the End of a game

I recorded the A&M v South Carolina game on ABC, and the last two minutes didn't record. This is the 3rd time this has happened, and it seems to always be games on ABC. Why can't we extend recordings like I could before I "upgrading" to this service. I had U-verse, and just always extended spor

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Accepted Solution

Mute button not working on remote using older Osprey box

Up until today the mute button worked fine. I subscribed to DTV Stream about 3 weeks ago. When I press it...it does mute but as soon as I release the button it no longer is muted. I've tried all the suggestions on the website. Changing batteries and reprogramming the remote to no avail. Is this just

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Gemini box shuts off after 15 minutes

I just purchased another Gemini box from DirecTV for use at my vacation home. The box works perfectly fine for 10 to 15 minutes (I can watch all live and recorded programs with no issue), but then it completely shuts off.  I can immediately turn it back on and be good for another 15 minutes be

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Will DirecTV correct the network congestion issue soon?

I see many customers in the forums complaining about this network congestion issue, it is 100% an app issue as other streaming services are working without issue. After checking for updates, resetting all systems the problem persists. I really have enjoyed using DirecTV but it is basically unusable

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321

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Streaming live events problem

On AppleTV I have a problem when watching live sports that have not yet completed recording. When the stream gets to the original length (e.g., 3 hours for the NFL) and the game is still being played an recorded, the playback stops and there is no way to resume watching the game until it is over.

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Unable to delete NFL games

Both in the browser and on AppleTV I am unable to get rid of a group of NFL games. They appear to get deleted and then they reappear in the next session.

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Gemini Air Dolby surround support?

I just got a Gemini Air device and a new Direct TV account a few days ago. The settings are driving me nuts, specifically the audio output. I am connecting it through a Sony home theater receiver, and although the only audio setting I see is set to "surround", the receiver does not detect a Dolby si

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