Streaming + Device & App

Hi my box and remote control are 4 years old and seem to be well past their prime. How can I get these items replaced??

1) Is the Gemini (not Gemini Air) streaming box (supplied with Frontier/Verizon service) remote capable of sending IR HEX codes to the box for all buttons? 2) I'll assume that the VOICE button requires bluetooth, but I'm not interested in that feature. So, are all the buttons (except voice) IR capab

How many Gemini devices can I have in one household account?

i am having a similar problem with my Directv gemini in that after I turn off the TV and Directv with the off button on the DIRECTV remote, the TV turns on about 15 seconds later showing no Source. This wasn’t happening over the last four months and all of a sudden just started happening on this par

Hello I cannot get into my Directv account to pay the bill, it logs me out immediately. I've tried changing user names and passwords, the two accounts have completely different usernames and passwords. Indeed it's turned into quite a mess just on that issue, with multiple username changes. I don't k

Hello, i recently started a subscription. I tried to register my account and make a User ID because that was what i was told to do on the email they sent me. When i went to Create a user ID, i entered all the correct information that was needed to create a user ID. Then it this red thing pops up on

We were wondering why nothing new was showing on our DirecTV app on Apple TV, so I checked the app on my iPhone and sure enough Americas got talent and Kitchen Nighmares have been recording for about a half hour. In order to see these recordings on the Apple TV, I had to change the sort order to A-Z

I hope some DIrect TV engineers see this note. Several channels have terrible audio compressors set up very wrong. A loud sound effect or music stinger drops the level quickly and takes a good 9-10 seconds to recover. Dialog right after a loud hit like this is so low you can’t even hear it. I’m a pr

I don’t know why you decided to change the way the DVR list display. Now whenever I try to access my list of recordings, I get a message that says “This is where your recordings will show up”. I have dozens and dozens of different shows recorded that are in my list, but I can’t get to them, to watch

Another area that needs attention. Because DVR recordings expire after nine months, Directv should have some way of alerting the customer that another showing of that recording is on the schedule. That gives us the option of extending that nine month limit.