Streaming + Device & App

We have a streaming/Genie, so nobody suggest 'disconnect the internet'. Don't say 'turn off screen saver' in settings, it doesn't affect this feature. If you're watching a show and pause it, in 30 seconds (actually, for Christmas, it seems to be down to 10 seconds now), it goes to a screen saver / a

I have a month old Gemini box. When I'm watching something and pause, a screensaver comes on after 30 seconds. It shows various landscape scenes that are very bright, which is a huge shock when you're watching a very dark movie or show. I checked under Settings/System/Display and both the Screensave

If you jump to a day the guide switches to show all channels. There is no way to display only favorites when jumping to a day. This means you have to scroll through all channels which defeats to purpose of having favorites. Very annoying when trying to find a future broadcast via the guide.

I went to my account online and saw a banner which provided some promotional offers for some add ons, which I clicked on. This then took me to my account to the "Manage my TV Package". I scrolled down to see my "HBO MAX" and "Showtime" were listed at the price of $16.99 and $12.99 which I have not p

I have several DTV Stream boxes and I'm pretty good with them however I have an issue with the one I just set up. I am using an LG TV with no soundbar (sound system) - just internal speakers on the TV. When programing the remote, it detects the LG TV as well as an LG sound bar - I don't have a sound

Alert: missing person's unit I was trying to search for that show and I couldn't find it to set a recording for the next season, even though it's had two seasons already and probably had a profile. I understand it takes up space to keep episodes of series in the servers but it doesn't take much spac

I have 2 users on my account. 1 account the up arrow doesn’t open the guide. Multiple Roku devices and multiple TVs. I verified both users have the same settings. Please advise. I saw multiple other users with the same issue. No resolution.

On Direct TV website, promotion was advertised for certain premium channels to be offered free for 90 days. Called to take advantage of offer but was informed that the offer was not for me. WHAT?! Description said nothing about having qualifications. False advertisement. I am obligated for another 1

Directv streaming service. All software up to date. Everything been rebooted/restarted. Problem persists. Problem occurs on all devices in home including iPhone. The problem is intermittent short outages on only the local Fox channel. An error message displays and lasts a few seconds, but it happens

I have DTV Satellite. I installed a Gemini device to replace Roku to access streaming platforms. I can add Netflix, etc. via the Gemini Home + Apps screens. But Paramount + is not available via the Gemini apps library. How can I add Paramount+ ???