Billing Supervisor

I have been incorrectly charged with an insurance charge on my phone. I did get a callback. But the supervisor wouldn't; want to share an email address or fax of customer support. Why wouldn't; they not do it? How do we get a problem fixed, if they are not in a position to solve

I started googling and landed at this forum and it is no surprise that we have tons of complaints. I thought, let me go and update my grievance as well, so that community is aware and can be cautioned in advance

I was charged month after month with an insurance charge of $9.99  and a fee for charging me an insurance charge of $6.01 for the last 16 months. That's the visibility that I have to my online billing. I noticed today while analyzing the different line items, our family account bill has. I want to remediate this. or requested them to provide my signed contract. I asked them to open a case. I could not get it done being with ATT on call or chat the whole day

Thanks

That must be the Protect Advantage mobile insurance that will cost you $8.99 + $6.01.

How can you say that you are being billed incorrectly? After 16 months? I mean, you may have added that insurance 16 months ago that's why you are being billed for it. You can call AT&T to have it removed if you want to.

I was being charged $15 in a $220 bill. Just because, I trusted AT &T with a responsibility to deduct automatically for things that I ordered, that does not give them the authority to add additional products. 

A contract happens when both parties sign. It is the responsibility of the company to provide a contract to support its argument. No one gets excused for taking others property even if it was 16 months ago

I felt AT&T putting their hand in my wallet today. I reached out to them and did not even get a case created, I thought, I should spend everyday 30 mins educating the public at large and be a service to them.

Life insurance is probably 100 times cheaper than phone insurance 

I am an aggrieved AT&T customer, and the postings on this site are my own and necessarily represent my position in the free world

@aggrievedCustomer 

If you dispute a charge, then you call AT&T. This is a public forum, specifically for DirecTV, so cannot research your account.

However, like most companies they have a 60 day dispute policy as they expect their customers are responsible enough to read their bill. At 16 months, that is essentially your saying the service is fine and accepted. Auto bill pay is not an excuse to ignore bill details.