Escalation

Called to transfer my Direct-TV and internet service over two weeks ago, but they couldn't find my new address in the system. They said it would have to go to the "escalation desk" and it could be 72 hours before it was resolved. It's a new residence (in the same town); however, some neighbors in the subdivision have been there for 8-10 months and have Direct-TV. I called back and explained this; also provided a couple of addresses behind me, and after some time the representative scheduled an appointment for three days later (a Saturday) for a technician to do the installation. What she stated she did was to list one of the other addresses on the tag so the technician would be able to locate our neighborhood. When the technician called the morning of the installation, he stated he was on his way to the other address; I explained what the representative had done, but he stated it wouldn't work because he would not be able "to get an exact location" for the connection using the other address. So, I was told to call again to have it "escalated." I called again; they still had the neighbor's address attached to my account, but were not able to find my actual address. Eventually, they told me it would be escalated, and I would hear back in 24-72 hours. There was no response by Thursday, so I called again. Again, they had the addresses screwed up, but after being on the phone for nearly an hour, they were able to schedule me for the following Wednesday. Fast forward to this morning, and I just received a call from someone confirming the appointment for tomorrow -- at the same wrong address! I explained to him why this address keeps coming up (as a guide for the technician), but he suggested I call 877-910-0525. I have been on the phone for another hour, but what they are telling me is that they NOW believe they have the address right in the system and the technician will be out in the morning -- but it is only to hook up the TV, not the internet. Once again, it has to go through the escalation process (24 to 72 hours) to confirm I have internet service available at the address -- even though the same additional addresses I originally provided have had both services for some time. I spoke to a rep, a supervisor and a manager, but none of them were actually able to "escalate" my issue (which AT&T screwed up), so that the technician would be able to install both services. It's clear the supervisor and manager are not empowered to provide any greater level of service, but are simply jokers with a title whose jobs are to just say "no" a little more forcefully. In the meantime, when this is over, it will have taken us 3 weeks or more to simply transfer services.