Contributor
I want to deactivate my account
I called the number on bill took over 5 minutes to get an agent and transferred my one person to another I'm beyond p####d off they want a payment before I can do anything even though my service has been shut off which is fine and I want it permanently shut off.
beyondbelief10
Contributor
5 years ago
so anyone can tell me how to accomplish this would be great since calling them is pointless
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Constructive
Employee
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34K Messages
5 years ago
phone call is your only avenue they dont do disconnect request in chat or by email
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@beyondbelief10
If your service is shut off then yes you must make a payment to make any changes to your service. Though they would be required to try and collect what you owe, you can still cancel. Just would receive your final bill with what is due immediately to clear the account.
Call DirecTV and when you get the voice system just say "cancel" which should route you directly to their retention department. This way you can save the transfers. Remember they are still required as is their job to try and collect payment and retain you as a customer. Your decision in the end if you stay or not. So a live agent can discuss the situation with you is why you cannot cancel by another method, you must call.
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