No records of my contract trying to charge me

Hi there, @Jchristian.

Thank you for reaching out to us with your contract concerns. We understand that you would like to see where in your contract it says that you would have to pay for an Early Termination Fee. Not to worry, we keep this information online so that you may access it at all times.
You can find cancellation disclosures in the DIRECTV Residential Customer Agreement, Section 5. Please read through this and let us know if you have any questions. We are happy to help!

Ariel, AT&T Community Specialist

thank you for your reply. You have still managed to avoid my question. I am not asking to see your boiler plate information on your website, I am asking to to MY documents, and MY contract I had with AT&T (directv). I am completely baffled how no one has been able to send me MY contract I made with you guys. I am unable to find it so I am starting to believe I didn’t agree to those terms. Please help, I want to end on good standing with you guys but it has been completely frustrating that AT&T has not been able to provide me These documents. 

Thank you for your reply that’s all I’ve been asking for this whole time was to see MY Signature on your contract could you please send me that? I spoke to 4 people on the phone and no one understood what you said, that there is a signed contract. I don’t have records of it so I was beginning to think it didn’t exist. Again could you please email me my signature on your contract so I can verify I have a valid contract that shows I owe that money, thank you so much! 

We're here to clear this up, @Jchristian!

As it states in our Customer Agreement:

• BY USING DIRECTV SERVICE, YOU AGREE: (A) THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE TO ITS TERMS; (B) THAT YOU ARE 18 YEARS OF AGE OR OLDER (AT LEAST NINETEEN (19) IN ALABAMA AND NEBRASKA; TWENTY-ONE (21) IN MISSISSIPPI); (C) TO THE AT&T ACCEPTABLE USE POLICY (https://soc.att.com/2LRkUk0); (D) TO THE AT&T PRIVACY POLICY (https://soc.att.com/2Vs6D0w); AND (E) TO THE AT&T ACCESS ID TERMS OF SERVICE, (https://soc.att.com/31TBNAn). PLEASE CAREFULLY READ THESE DOCUMENTS TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.

Therefore, receiving and enjoying the service you currently have is proof of your acceptance for DirecTV.

Let us know if you have any further questions- we'll be here to help!

Donovan, AT&T Community Specialist

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@Jchristian wrote:

Thank you for your reply that’s all I’ve been asking for this whole time was to see MY Signature on your contract could you please send me that? I spoke to 4 people on the phone and no one understood what you said, that there is a signed contract. I don’t have records of it so I was beginning to think it didn’t exist. Again could you please email me my signature on your contract so I can verify I have a valid contract that shows I owe that money, thank you so much! 

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someone, could have been you or your representative, signed something at the install

that accepted the terms and agreement, and started the contract

Am I talking to a robot? How many times and how many ways do I have to ask.
You just said that I SIGNED a contract and that I am obligated to that
contract. Thats all I want to see. I want to see MY signed contract with MY
signature. I do not want to see your boiler plate info on your website. Can
you please provide me MY contract. I find it completely asinine that NO ONE
is able to comprehend what I am asking for. Everyone I talk to just says
they done have access to it so all I can infer from that is that it does
not exist and that AT&T is trying to con me out of $60. PLEASE provide me
my signed contract. I do not have record of it so how am I able to verify
that it in fact does exist and that I actually owe that money?



Jon *****
*****

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

there was an install or upgrade

someone signed. someone has to sign, the tech cannot leave unless some one signs

it does not have to be you,  whomever is home must be authorized to sign for you.

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Wait. Wouldn't it be YOUR responsibility to keep a copy of your contracts?  You're not likely to find it via AT&T/DirecTV. 

@Jchristian 

Call DirecTV and request a copy of your order confirmation sent that informs you of the agreement.

Original install and late upgrades would have you sign off on the work order with the tech (handheld), which is also accepting everything on the order including service agreement.

From original install it includes accepting Terms of Service, which includes accepting that later optional upgrades will come with a service agreement, even if they don't need a tech install and can just be shipped where there is nobody to provide and additional signature.

Upgrades of equipment, Movers order, certain programming offers (i.e. Free NFL Sunday Ticket for a season), or some 12 or 24 month discounts (depending on value) come with an agreement. Most of this does not require an additional signature as is covered in the Terms of Service, but order confirmation sent same day reconfirms the agreement for you. And remember if an authorized user of your account calls in for the change, or you have someone else at home accept install, they are accepting the agreement on your behalf.

Now that is of course assuming the service agreement is correct to begin with. If there is an error, such as a warranty replacement that was activated as an upgrade by mistake, then that is something you would need to dispute with customer support.