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Damaged my wall

Technician damaged my brand new wall in my home called AT&T several times to no avail. Finally got the world's rudest supervisor on the phone only to be quickly told someone will call you back.

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693

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Replacing a damaged device

I would like to replace a box that has been damaged and no longer working.

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52

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Address to mail damaged device

I need address to mail my damaged device. Box was accidentally thrown away with information. Thanks

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43

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Damaged utility box cover in yard

Hello, How do I report a damaged AT&T utility box that has a huge hole in it in my yard?   We have tried to call the regular customer service line but have reported it many times over the past 90 days and it still remains damaged and a safety hazard.

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661

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ATT Direct TV Installer damaged our roof

The ATT Direct TV installer that came out when we moved into our brand new house, failed to seal around the bolts in our roof which created water damage in our garage. We have called mulitple times, left messages to start the claim process and no one has responded to date. I started this months ago.

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231

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DVR box fried for 2nd time, damaged my A/V receiver again.

For the 2nd time in just a few months, my DVR receiver went bad and damaged my A/V receiver. I replaced it at my own expense the first time, but I think AT&T owes me a new receiver this time. What is the process for making a claim to replace equipment damaged by faulty AT&T equipment?

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806

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Roofers damaged my dish. I need repair!!

I am having a new roof installed and they damaged my dish and need repair guy to replace the dish. However, no one is picking up. I'm not sure how to put in a repair request given the COVID-19 shut down etc

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504

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Universe remote control damaged by ljquid

Judy ***** Nashville Tennessee 37211. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] Universe remote damaged by liquid.  Unable to physically leave home, please m

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95

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Damaged lawn and sprinkler system

On Monday, 05 May 2019 some personnel came out to install service for my neighbor because there are gray poles in my yard and I assume lines to be ran for people who get your service.  When AT&T came out and installed my fiber optic cable, they tore up my lawn and I paid for it since it was my servi

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1.8K

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Equipment damaged and lost in Harvey flood

My apartment building was destroyed and the equipment was lost in the flooding during Hurricane Harvey.  I called to canceled the service, however, I will be charged $150 for each piece of equipment.  The building was so damaged no one was allowed to enter.  My daughter has Comcast, which waived all

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390

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att crews damaged fences while working in the utility pole

where/how to contact the right att PM for their contruction crews damaged my back yard fences?they were installing new fiber cables in the city.the location is at cupertino, ca thanks!

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429

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damaged tv

In december i had a customer service call to 674 garfield lake bluff il and the phone number associated with account is ***. Patrick shriner is the name on the account.After several customer service calls several ,attempts were made to restore service and were unsuccessful. After a call from your se

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853

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Day's of our lives

Because direct doesn't carry nbc, is there a soap channel where we can record??

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173

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Damaged yard

ATT buried cable and left a 1 ft wide by 1 ft deep trench in my yard approx. 50 feet long.  Every time I try to report the damage, I am given a different contact number.  Can you give me the proper damage report phone number.

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172

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Damaged outside equipment

Looks like someone ran over our equipment outside. I have no TV or Internet. Went online and earliest appointment  is 1 week out. How can I get a technician sooner?

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230

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Damaged equipment

Looks like someone ran over our equipment outside. I have no TV or Internet. Went online and earliest appointment  is 1 week out. How can I get a technician sooner?

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143

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Surge through HD receiver via HDMI cable damaged HDTV 55 inch

It was raining a lot last night woke up around 0230 due to some crackling noise, went by the TV got a strong odor of something had burnt it came from the HD receiver, than also noticed on my VIZIO HDTV it had a white glow right on the logo that only comes on when the TV is on otherwise when off its

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11K

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Damaged AT&T U-Verse Hand hole

The hand hole located between 4516 and 4520 Carriagebrook Ct in Clemmons, NC has been driven over by a truck and severely damaged. My U-Verse feed originates from this hand hole. The hand hole will need replacing.

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363

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damaged remote cont

We need a remote control the #4 will not work we have problems with other keys but we have worked on those & for the moment they are working.please let us know how to handle replaceing this remote.

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237

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Crew damaged property

An At&T crew was installing lines in my neighborhood and digging in my yard while I was at work. Looks like they dented the car parked in front of my house (dent on inward side of car - facing yard where they worked). Does anyone now best way to reach out to ATT? Can't seem to find a service contact

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337

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