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On Demand Widescreen movies with 'SD' designation - and then they were gone...

Last week I found a Western in the On-Demand listing called "The Train Robbers SD" - curious about the 'SD' designation. Picture quality was great, widescreen format. Found/downloaded several more movies with 'SD' at the end of the title and I could not see they were associated with any particular c

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customer training

hi. am existing att internet and cable tv customer.  as of this writing.  chatted today with att member named ash who offered an improvement to our customer experience.  we got a follow up telephone call to confirm the improvement...  or so we thought.  instead of confirmat

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Should train people correctly to be upfront about rewards and not use as bait and switch

I finally decided to purchased an internet and TV bundle. I've been waiting for a good offer and finally found one online giving a $250 visa reward card. When installation day came the serviceman could not get a line of sight to use the satellite dish for DirecTV so we were offered Uverse. At that t

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ATT doesn't train personnel or just doesn't care if it costs you when they don't tell you anything

Called to cancel account after being with them many years.  Mainly due to overages each month on their other services, but cancelled them all.  Called many times and each time was told something different.  Meanwhile I'm thinking I owe nothing and then get a late charge attached because now they are

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[off-topic] 3D blu-rays.. Where are they????

I realize the best place to get 3D content is Directv.  I have no problem with that.  Off-topic,  I am frustrated that studios are not releasing 3D blu-rays to the general public for us to enjoy.  Those of you reading this probably have your 3D set up already.  So why buy some extra glasses pack fro

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whole home dvr training needed

i need training video for multi-room swm system complete with deca addapters can some one please get me this info ASAP thanks

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Official Solution

watch movies at the theater

How do I go about going to the movies theater to watch a movie for free

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Official Solution

Why are the representatives not trained in providing good customer service and promotion knowledge?

I just switched my services from Time Warner to U-verse. I was told in store and over the phone that there would be no fees for switching. I get my first bill and there is a $35 activation fee for services. I call the customer service department and she assures that the credit will show on my next b

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What a train wreck of programming...how do I get "fusion" removed from my available channels?

 commented 

11 years ago

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ABC Univision Channel to be called Fusion

This channel will launch live second half of 2013.  The channel will be available to Uverse customers per carriage agreement with Disney:  http://www.mediabistro.com/tvnewser/abc-univision-channel-to-be-called-fusion_b166461

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Then train your CS reps. Actually tried to tell my client to open a port on his router.  

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Directv now, ATT TV Now, whatever it is for Firestick

ATT, get your game together and answer the (Edited per community guidelines) questions. It is 9-21-20, and people don't know how to stream their Direct TV service through an Amazon Fire stick, possibly other streaming platforms.  What app do we use, what credentials do we use, and get the answ

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Maybe they could train the dog to operate the buttons on the front of the box since he's the one that started all this!

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remote refund

Our dog got ahold of our remote yesterday while we were at work.  We only have 1 television (U-verse).  I called last night and had to order a replacement which I had to pay for.  We will not receive it until next week and since we are unable to watch tv I would like 1 week credit for my AT &T bill.

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They have treated me the same way!!! No one has record, but I have clear records, AT&T needs to provide better Customer Services and train them properly Randell Stephenson!?!

 commented 

9 years ago

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Retention department not honoring contract

I called the Retention Department in July because I knew my contract term was expiring and my "introductory rate" was going to expire.  I spoke with Efram and he told me the increase would be approximately $80 per month.  I, of course, told him this was unacceptable and after many back and forths, w

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i need training video for whole home dvr installation

i need training video for whole home dvr installation can some one please help asap

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Directv seems to think I dont have an internet connection

I am trying to rent how to train your dragon 2.  Directv keeps saying i need an internet connection.  I am already connected.  What do I do?

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Very bad service. Lack of training

I am a new customer and I always thought Comcast had the worst customer service but I was very wrong. If you look at my account you would know what I'm talking about (if the account is documented). I didn't even think AT&T had that many departments to be cold transferred too then have to repeat my i

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Juniper, Thank you for the very complete answer and you educated and solidified my train of thought. Much Appreciated!

 commented 

4 years ago

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Seeking Insights into Genie Upgrade Strategy (includes question re: HR24 playback with no dish connection)

Hello, I would appreciate the insight's of those who have experience. I am seeking to upgrade to a Genie configuration (w/o 4k). Currently I have 2 HR24s and 2 H24s. My research says that I can upgrade to a  Genie HR54 and keep one or both HR24 plus mix in a client(s). I also understand

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service is loss as the satilite

Iwas watching tv all the sudent the receiver goes out (error code 775) ,direct tv wanted  charge $99.00 for the technician to come by an fix the problem that was the satelite actuaky was there problem not  ..Lol.. i  paid the bill didnot show the paymnet in the  account they su

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Is your Operators unprofessional behavior, something AT&T promotes and trains ?

I called the 800-***-2020 13 times today this is how unprofessional it went; >>  Valerie disconnected me, Mrs Green rerouted me back into the automated system, Raven stated i will have to wait over 24 hours for a call back from a suprvisor as there is NO SUPRVISOR ON THE FLOOR, Belinda rerouted me b

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Can you elaborate? Are these emails from ATT?  What's the context here (especially "Check your private messages")? If email you can try to block email address in the webmail by using address blocking or filter settings.  Or maybe repeated flagging th

 commented 

8 years ago

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useless ads

How do we block the "private" mass-mailed messages on At&T? If it's important, you have my email. I don't need another connection route. STOP...I do not want another "Check your private messages" note again. Period.

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Help! Pay per view movie stoped mid movie

I ordered a movie (how to train your dragon:the hidden world) got a little more than half way into it and it just stoped . Screen went black , no error codes , now it’s asking me to order the movie again !

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NOT FINDING WHAT YOU'RE LOOKING FOR?