Contributor
771
Good morning,
I am concerned that since I get an error message every time is rains or snows that this is going to be a very long winter. When I got the dish installed I asked about this problem and the technician said that it had been resolved and would not occur very often. Every time it rains the tv goes out. I see that I can get an app and watch on the Computer or phone but I am paying for this service and it continues to happen. The cable companies say this doesn't happen to them. I have loved my service from Direct TV so don't want to go back to the cable company but if I am going to spend the entire winter without a signal I might have to look into switching.
sandblaster
ACE - Expert
•
2K Messages
5 years ago
Losing your signal in light rain or snow likely means the dish is not aligned properly. I only lose signal in very heavy rain or snow.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
What DVR/Receiver model numbers do you have?
99% of these problems are caused by dish misalignment. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.
Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 x x x x x x x x
9-16 x x x x x x x x
17-24 x x x x x x x x
25-32 x x x x x x x x
Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA x x x
25-32 x x x x x x x x
Satellite transponders (11 total at 99º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 x x x x x x x x
17-24 x x x x x x x x
Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA
Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 x x x x x x x x
17-24 x x x x x x x x
Satellite transponders (14 total at 103º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA
17-24 NA NA NA NA NA NA NA NA
0
0