New Member
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5 Messages
Streaming on lap top or cell phone
All of a sudden I am unable to stream CNN, MSNBC, Sunday Football ticket on my lap top or cell phone. Directv technical support has been zero help. Has anyone else had this issue?
New Member
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5 Messages
All of a sudden I am unable to stream CNN, MSNBC, Sunday Football ticket on my lap top or cell phone. Directv technical support has been zero help. Has anyone else had this issue?
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
What happens when you try? Any error messages?
Have you tried deleting and reinstalling the DirecTV App?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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srutecki
New Member
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5 Messages
3 years ago
It says something to the effect of "You are not authorized to view this content. Contact your provider". Which I have done countless times. Yes, also deleted and reinstalled the app.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @srutecki we want to help with your concern about the streaming of CNN, MSNBC and NFL SUNDAY TICKET channels.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
- Lisa F DIRECTV Community Specialist
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srutecki
New Member
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5 Messages
3 years ago
I see the bell but not a chat icon. There is a purple circle with an "S" but when I click it there isn't a chat.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@srutecki
What happens when you try to login to your online account at DIRECTV.com? Do you receive an error code or care code?
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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srutecki
New Member
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5 Messages
3 years ago
Sometimes the guide won't even come up but when it does, I click on the channel and nothing happens.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
It seems that you aren’t actually using the DIRECTV app. The error you provided earlier would be shown on a channel’s specific app. Try downloading the physical ‘DIRECTV’ app on your device. Login with your DIRECTV satellite credentials and you should be good to go. If you have any issues logging in try doing so ONLINE on your PC at DIRECTV.com. If you continue to experience login issues, take note of the error code/care code. Then, call DIRECTV (number in my greeting below) and say ‘sign-in help’ to the robot.
(edited)
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
There is no DTV app for laptops/PCs.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @srutecki we are committed to help you get this solved.
The web page might not be properly loaded. Please try to access from a different browser and follow the steps shared before to meet us in a private message.
Lisa F DIRECTV Community Specialist.
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srutecki
New Member
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5 Messages
2 years ago
I HAVE tried the app and it is not working.
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DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hi @srutecki, Thank you for bringing this to our attention.
Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).
Thank you.
Juan, DIRECTV Community Specialist.
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