New to the Community? Visit the Community How-To and Guidelines to get started.
DIRECTV Account
Learn how to manage your DIRECTV account.
7.8K
All
Question
Closed
No longer prorating bill (Edited per Community Guidelines)
I have been with DIRECTV for years and years and years now. Tired of the price increases and decided to try streaming for a few months. Called DirecTV today to cancel services and was told I CANNOT cancel until the end of my billing cycle. When I signed up (pre 2015) there was a two year contract an
Question
1.4K
14
What is going on
I just signed up for DIRECTV streaming online it said 0.00 due today and I would be billed $79 in 30days but charged have been attempted for the past few days and I’ve only had the service since the 23rd and I just brought my phone to att wireless I couldn’t even tell you what’s going on with that i
Question
317
2
0
Reactivating canceled account
Hi all! I was a directv customer for several years. Prices kept going up and I finally decided to cancel my service and put through the cancellation via talking to a rep on the phone. I logged onto their website a week or so later to see what date my service would stop, and there was a button that s
Question
291
1
0
Technician stole receiver from business
I have a business customer that called DirecTV to have a technician come out and look at a receiver that was not working. This customer has 3 DirecTV receivers. 1 in an upstairs event area and 2 in a lower level grill area. The unit that was bad was in the lower level grill area. The technician sh
Question
288
5
0
New Directv software is awful!
Directv has made software upgrades which are far worse than the previous version. This applies both to the Directv menu and the IOS application. The new version is much more difficult to use and loses key functionality. I assume Beta testing was done but the changes made make it cumbersome to negoti
Question
476
2
0
Can't cancel service
DirecTV won't let me cancel! It's bad enough that you have to phone in a service cancellation. There's no other way to cancel, and that should be illegal. But today, after trying numerous DirecTV phone numbers, I got the same results. The robot asks for account details, than asks for my 4-digit pass
Question
3.1K
10
0
Closed
They won't cancel my account!
I want my account canceled and a final bill. They refuse, and in my opinion they're trying to stall until the next billing cycle which starts April 3, 2023. This company is unethical to say the least. I reported them to the BBB and FCC and advise anyone looking for TV service to shop around, ratings
Question
3.2K
19
0
Accepted Solution
Official Solution
Closed
Is there a telephone SCAM concerning upgrading Directv receivers?
Beware of an Att/Directv scam. Someone calls claiming to be Att/Directv, they tell you they are from Directv & you need to get an upgrade on your receivers. They ask how many TV’s you have. Then they transfer you 2 times. They explain Directv is upgrading there services and they do the upgrade and d
Question
7.9K
10
0