Streaming Setup & Equipment

I'm told my Gemini box is out of warranty, so ordered a new one, they sent a Gemini Air. Do I disconnect the old box first then install the Gemini Air?

Is there a way to hide channels on the Guide? As a convert from uverse to direct TV one nice feature of uverse was the ability to hide channels. The list of channels is so long and there are many that I will never want to watch. It is nice to have something between Favorite and All to manage the lis

After opening DIRECTV on my Mac, the closed caption automatically turns on even though the checkmark appears next to the off option. How can this be corrected/fixed?

I googled that the RC82V remote worked well with DirectTV Streaming and bought one to pair to my Samsung Frame TV. The pairing instructions state: 1.) Press and hold REWIND and FAST FORWARD at the same time for 3 seconds until the visible LED's start flashing 2.) Enter digits 961 followed by CH UP k

why is my gemini air not pairing with my Vizio soundbar? I was able to pair no problem with previous boxes.

I have not moved but I keep getting xfinity home location change limit reached. How can I fix this?

It just stopped working

Is the Hulu streaming issue only with the Gemini Stream box or also with the Gemini Wi Stream device

I have a handicapped sister-in-law that lives with us, and she has a very difficult time with menus. In fact, the reason I went with DirecTV was because the Gemini remotes have a number pad and channel button, which she can use. But, the Channel Up/Down button scrolls through All channels, rather th

After about 10-15 minutes it drops the wifi connection. This is on a band new Quantum fiber wifi7 360 mesh, nothing else has issues, ONLY this Genini Air box. If I power-cycle the Gemini Air it's fine for another 10 mins, maybe 20, then craps out again - same every time - fully functional, just can'