Streaming + Device & App

Started a couple of days ago. The Guide is slow to display and same for changing channels. Also occasional message re video loading, i.e. buffering. Originally I thought maybe something was updating in the background but it has now been a few days and the Guide and changing channels are still slow.

I’m trying to use my Gemini with my Sonos soundbar. I had it working fine with my genie with just digital audio out of my tv and into the Sonos. However the Gemini is RF so it can’t control the Sonos directly. So I’ve now put the digital audio out of the Gemini into the Sonos. I have sound but still

I get this question often when I leave my TV on any ONE channel for several hours (usually 4 hrs)...and there's a count-down clock running that means the system is going to shut me down or change the channel if I don't respond within the next few seconds. WHAT THE (Edited per community guidelines) B

Box has been working for 6 months. Yesterday when we turned on TV it logged us into someone else’s account. I can’t log out since it’s set to auto login and that can only be turned off by logging into the strangers account. I tried resetting the device but no success. I called customer service and t

Greetings Community! Please review the pics and notes below to help me resolve an issue with the Channel Guide. I subscribe to the DirecTV streaming service in zip code 27282. These are the Scheduled Recordings for Mon 2/17 to Wed 2/19. Notice that CBS Evening News for Tue 2/18 (E31) is missing. Her

I am blind and I am considering purchasing the DirectTV Gemini Air streaming box , and I want to know if I can turn on the "Talkback" screen reader with any shortcut keys on the remote. Obviously I can't do it with the settings menu on screen. I don't have any sighted help. DirectTV support has no c

I am a senior disable retired Veteran. Are or is there any discounts offered?

My parents recently got DirecTV stream with 3 Gemini Air boxes. I'm interested in piggybacking off of their install for my house by having them order some additional Gemini Air boxes. Would those additional Gemini air boxes at my house count toward the 2 additional TVs + 1 iPad limitation of their s

At random times, the guide on the osprey box will randomly change from the sort order I have specified (channel name) to sorting by channel number. I don't understand why this is happening. When I last turned on the box, there was a full screen "ad" informing me about setting favorites. I pressed ex

Account locked out for 24 hours customer support said to wait 24 hours but im trying to get in to watch TV please help me