H21-100 Losing 1 of 2 HD DVR's

First, I would do a red button (inside card door) reset of the HR24 with the Cat5 cable connected to the Ethernet port.  The HR24 comes preset for DECA and a reset with Cat5 will change the configuration.  Second, I would approach the H21 guide data issue as a separate problem and post that in the Troubleshooting forum.

dcd,

May do that JFG(the HR24 was brought up the very first time with the cat5e ethernet connection and the external eSATA connected and it seems to be rock solid per the HR20 "always" seeing it since it was connected). Are you saying maybe a RBR is needed and the initial powering up with the cat5e cable connection may not have configured it properly???

And I kinda ruled out the DSL Gateway modem(router) reset this morning when I went to get on the computer. The "Internet light" on the modem was not on, so I checked the H21 and it saw both DVR's. I performed the modem reset and the H21(and  both DVR's) all still see a combined HR20/HR24 Playlist. I did originally post a separate post for the H21 "forced reset due to not receiving critical satellite data for 12 hours" so I think that the Guide issue was a "fluke" because since I performed a Menu/Restart on the H21 yesterday(resulting in the approx. 24 hour initial Guide that you get when you do a reset), the H21 now shows a 7 day guide from the subsequent Guide updates after booting it. Sounds like time will tell.

Looks like you're pretty well on top of it.  A red button reset never hurts and can often correct quirky configuration issues.  Much like restarting a computer.

Darn.....happened again last night:0(

The DSL Gateway Modem(router) lost the Internet connection "again". After the reset I went to the H-21 and checked the Multi-Room status, which showed the HR20 & HR24...so I thought all was well. But a subsequent selection of the Playlist on the H21 gave me all content on both DVR's, followed immediately by the "HR24 has disconnected from the network" message and then the HR24 Playlist content got a little red circle with a white dash in it(or something like that as it happened pretty quickly) then the Playlist refreshed showing only the HR20 content. Another check of the Multi-Room status showed "only" the HR20 :0(

As before, a Menu/Restart of the H21 corrected the H21 box's recognition of the HR24 and the HR24 and HR20 "never lost sight of each other" during all of this(that's why I really don't think a reset of the HR24 will help). Looks like I'm gonna go ahead and contact my ISP and get the root cause of the DSL Gateway modem's Internet connection disruption corrected whatever it takes. When I have a "rock solid.....constant" router connection for several days and this still happens I can then start "troubleshooting" the H21/HR24 more thoroughly. This is a real pain in that the neatest feature that WHDVR gives me is to be able to click on the remote's Info button with my HD movie channel's Guide description on the H21 HD receiver, browse through all of the upcoming movies and schedule them to record on either the HR20 or the HR24(I'm planning on using the HR20's 1.5TB eSATA "only" for primo movies to be marked "Keep Until I Delete" and use the HR24's 1.5TB eSATA for recording movies that I will watch & delete and/or watch, burn to DVD and then delete). This feature offers me the "flexibility" that WHDVR gives me to "manage" my recordings so much better than before. But these frequent Menu Restarts of the H21 are keeping my Guide on it to not much more than the next 24 hours on an ongoing basis...not to useful for scheduling recordings:0(

For those interested....my personal saga continues:0(

I posted in another thread on 5/26 the "glitch" with my H21-200 HD Receiver just afer installing WHDVR service. After finding it "powered up on it's own...a System Test resulted in the following error(s) being detected:

The result was the little triangle containing an exclamation point, followed by 2 Tests Failed, and the following information:

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1.Critical Satellite Data Not Received.

Your receiver restarted at 11:01p, Tue 5/25 because critical data could not be aquired from the satellite for 12 hours. Please call Customer Service at 1-800-____ and report the diagnostic code displayed below.

2.Cannot Detect Phone Dial Tone.

Your receiver is not connected to a phone line ____________. If you want Caller ID to operate, please connect ___________. If this doesn't work call DirecTV at 1-800-_____ and report the diagnostic code displayed below.

45-72-951

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OK, user dcd advised me that this was probably a fluke due to not being able to receive Guide data for some reason. However my problems with the H21 "dropping the HR24, but not the HR20" continue and last night my DSL Gateway modem/router had to be reset again and the H21 seemed fine but had received the "3D software release" as had my HR24(my poor HR20 feels "left out":0)

Anyway, I decided to run another "System Test" on the H21-200 to see if any errors were reported now(like above). I did NOT like the results:1 Test Failed with:

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Diagnostic Code: 42-223

1.Satellite Dish Alignment or Distribution Problem.

Your satellite dish alignment or cabling requires servicing. This might be causing searching for satellite signal issues. Please call Customer Service at 1-800-_____ and report the diagnostic code displayed above.

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This sounds worse than the first errors!!! I checked ALL cable connections, including the Zinwell WB68 Multiswitch between my dish and all boxes. So, out of curiosity I ran a System Test on the HR24-500 HD DVR. Bad news again.....Diagnostic Code 42-796(different# than H21) but EXACTLY the same error description details. So, you ask, what about a System Test on the HR20-700. Yep, you guessed it...Diagnostic Code 42-030(yet even a different last 3 digits) and the identical error description details.

PLEASE, somebody tell me what's going on with my boxes and could it be WHDVR service(on a cat5E home network) and/or the HR24 built in DECA causing me all of this "anxiety". BTW, I ran signal strength tests on all birds on all 5 tuners(2 for each DVR and one for the H21) and ALL of my "necessary" transponders for all satellites are ALL mid 80's to mid-90's with several 100;s on the 101 bird. I absolutely DO NOT think I have a dish alignment OR a cabling problem based upon the pristine picture quality and problem free "performance" of all of my boxes(the H21 losing the HR24 from it's Playlist aside)!!!!!! I am very used to trying to assist other users and enjoying a trouble free service and equipment myself....but this stuff that has been going on since the activation of WHDVR service and the replacement of the old Hughes TIVO SD DVR with the HR24 were done is just about to drive me nuts!!!! Are the System Test results "reliable"??? What could be my root cause problem(s)????

Don't worry about the 42-xxx errors.  It's caused by the fact that DirecTV has shuffled channels off of the D10 satellite to the new D12 satellite while D10 undergoes some repairs.  Note that all of your signal readings on 103º(cb) are zero.  The test is simply reporting that results, but it means nothing, as long as your getting all of your channels.  

So, ignoring the 42-xxx errors, what is the problem you're still having?

litzdog911,

Whew.....thanks I feel better already!!!!!! The main issue is what is described in posts# 1, 3 & 5 in this thread. I have a DSL Gateway modem(built in router) that continually "drops" the Internet connection requiring a power reset. "Sometimes" after doing this my H21 HD receiver loses "only" the connection(Playlist contents) to my HR24 HD DVR, but not my HR20 DVR. All during this the HR24 & HR20 never 'lose sight of each other's Playlist contents". A Menu/Reset of the H21 HD receiver and all is well.....until it happens again. I am going to try to contact my ISP and resolve the modem/router reset(loss of Internet connection) to completely rule that out, but like I said sometimes a reset causes the H21 anomaly and sometimes it doesn't???? Again, thanks for the sanity check and clarification of the 42-xxx error messages!!!!!!!!

Sure sounds like a gateway/router issue.  You wouldn't have that problem with the DECA-based networking because your gateway/router would only provide the internet connection, not the box-to-box networking.  

See if the 42-xxx problem is gone.  I see that the 103cb readings are back again this morning.