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Here ya go!!    Executive Customer Care Contact If you've contacted Customer Service and require additional support, click here to contact Carmen Nava, Senior Vice President - Premium Care and Customer Loyalty.https://www.att.com/gen/investor-relatio

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when promised a certain bottom line amount for life, am told that would never happen.

I have had horrible customer service experience for months.  First when trying to low my burgeoning bill, was directed from uverse to directv,  After months of unresolved technical issues with technicians traipsing in and out for months and still not resolved, freezing screen mostly, I called uverse

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It's posted.  You just have to know where to look.  See below: Executive Customer Care Contact If you've contacted Customer Service and require additional support, click here to contact Carmen Nava, Senior Vice President of Customer Experience.

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How to file a complaint with the OOP

I have had service with AT&T for less than a month. I have had nothing but issues with customer service and inconsistent information. I am looking for a number to contact the Office of the President. It is not published anywhere on the website and no one that I speak to is willing to provide this in

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Hi Juniper per my question here and on another topic that I started regarding private messaging ( that you responded to) - I am not seeing anything between the bell and directv.com on the top right ~ so I still am unable to send a private message t

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2 years ago

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DirectTv app no longer working from iOS devices via lightning to HDMI connection

I am deployed to a combat zone and a DTV customer for 13 years. I have been using the DTV iOS app , connecting my iPad to a TV via a lightning to HDMI connection. It has been wonderful to have access to all of my stations. I just updated to iOS 16.2 yesterday, and now the HDMI connection is frozen o

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Worst customer service ever received!

I just received the worst customer service experience in my almost 36 yrs of existence!  I called to inquire about a payment arrangement.  The 1st representative Lola, ID# *****, explained the process.  Initially, she seemed to be professional and quite helpful.  I asked to speak to a manager as Lol

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Nomad and Android

Hello,  I ordered my Nomad today and was told by my Directv Technical Support Representative that the Nomad was now available for all Android devices supporting an operating system of 2.1 or higher.  I was under the impression that this was not ready yet but when asked to confirm he stated the same

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Android Phone and Media Share Not Working

My cell has Android Gingerbread 2.3.4 on it.  It has a built in app for media sharing.  When I enable it, it sees my DirecTV receiver and I authorize it to connect. and it shows 'connected'. When I go to the DirecTV media share menu I only see my home desktop pc.  The Android phone does not appear. 

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HI, EXCUSE UPPER-CASE (VISION DISABILITY). HERE'S WHERE TO VOICE YOUR OPINIONS:   GOOGLE THIS QUERY:   "AT&T CEOS AND BOARD OF DIRECTORS"   AND YOU GET THE HIGH MUCKY-MUCK LIST OF EXECS.   HOWEVER THIS PARTICULAR INFO LOOKS LIKE A WINNER RE COMPLAINT

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UverseTV STB update without notice & drastic changes to On Screen TV Guide!

During last night's (10:25pm Pacific time Oct 19th) set top box (STB) firmware update, the Channel Short Cuts function for the on screen tv guide was eliminated.  That means you can NO LONGER view tv channels by category to see what's on at any given time, e.g. SPORTS, NEWS, VARIETY, MOVIES, LOCAL,

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"Waiting to Prepare"... and waiting and waiting and waiting and.....

Just got the Nomad yesterday and can't get beyond "Waiting to Prepare"... I've tried over and over and over.... I've rebooted the nomad, rebooted the Direct TV DVR, went through network setup again and still.... "waiting to prepare".... any suggestions would be appreciated... it sure would be nice i

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Uverse Android App not displaying date and time

The Uverse Android app is not very user friendly. It just got a lot let friendly for this user. I only use this app to schedule recordings. Until recently, I could go to the "guide" page and select a day and time of day to jump to that spot in the guide. Now, only the selectable circles for day and

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Official Solution

Problem with sign-in on iOS app, but same login works on web and Android.

I can't sign-in to the DirecTV iOS app on my iPhone, it gives me an invalid ID error. I can use the same username and password to sign-in to Watch DirecTV on the website and to sign-in to the Android DirecTV app.  Only on iOS do I get the error message "Invalid ID of Password.  Please ent

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Issue with SyFy Live Stream on Uverse.com PC and Android

Logged in today to watch live TV on PC, everything is setup correctly. However, when I attempt to watch SyFy live stream (Ghost Hunters) an error comes up quickly, then disappears. I was able to grab a screen shot of the error. SyFy will also not play on my Android device, "The Program is currently

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Android App for Android 2.2

Please made the app compatible with 2.2.  DirecTV is on the cutting edge of TV technology, but the android app is seriously lacking. Android is a superior and more capable platform than iPhone, and easier to design applications for, please get this fixed soon.

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New Stingray Music App for Android and Apple

The new mobile app for Stingray music is out now and it is really good!   Pretty high quality sound and good music programming.  The sound quality sounds better than 128 kbps, but the main thing is it is hard to find a really good jazz radio channel.   You can play it on your mobile phone, tablet or

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Android TV App Performance Issues

I've been waiting years for the app to be supported on Android TV, but unfortunately the performance is terrible on my Sony Bravia 4K TV (2016). Half the screen is pixelated all the time, especially fast moving sequences like sports.  I am using a wired ethernet connection and confirmed I am g

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Android App

What are the different features between say the android phone from DirecTV and your DVR, and the Dish Android App and their 922DVR with built in Slingblade? I am interested in all features, but specifically I want to know if I can watch live and recorded TV remotely from my Android device.

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Android

Android phone will not load tv networks some will most will notjust spins and says authorizing

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Official Solution

Android app not working

After logging in to the directv app I get a error 0701  After that I get no network connection this happens in  Home and mobile wireless I can log in but I wanna go to  Load channels it automatically  Stops and closes This started happening after android update on 10/18

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DTV APP NOTWORKING CORRECTLY ON IPAD AND ANDROID DEVICES

I am able to sign in to the app and watch live TV and older recordings from the DVR. But I can't get the app to connect to the DVR for several months on both the iPad and Samsung phone. It continues to say the DVR is "Not Connected". I have downloaded the update and reinstalled it several times alon

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Play U-verse DVR recordings on iPad and Android tablet

I am serverly dissapointed with the capabilities of U-verse in that I cannot watch shows that I have recorded on my DVR with an iPad or Android device.   This is something I could do with Xfinity.   I dropped my Comcast service for a lower price with AT&T (which they ended up matching), so I guess I

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Lockup and/or video drops in both recorded and live broadcasts

Ever since the software update allowing double play my system is not working properly on most HD channels, but not all. On ESPN and ESPN2 especially, I get lockups and dropouts almost all the time both in live and recorded broadcasts whenever I try to rewind or FF. I recently dropped HBO but had pro

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