Im not sure where to post this. Its regarding bundled service. I placed an order online, the promotion was was $120/ month plus taxes for 24months. They installed and the 1st bill was for over $450. I've spoken to 6 employees, one had the nerve to say the promotion ended (in one week!). Both supervi

Via chat I was quoted a price of $104.99 (plus taxes and fees) for AT&T Uverse TV, Phone and Internet as of 06/2018 through 06/2019.  I have had billing problems ever since.  While AT&T confirms they did quote that price (I have several AT&T chats to attest to this); they now say they cannot honor i

I just got a new LG 42PJ350, which is a 720P Plasma HDtv.  Recorded Mad Men and watched it.  Joan looks like a fat hog.  Draper has jowls.  I know it has something to do with the way I have the reciever/tv settings that dont agree.  The TV doesnt have a whole lot of things to set as far as upconvers

Has anyone ever had free installation not honored? I went to an At&t store to sign up for At&t fiber since it was now available in my neighborhood. It was going to be a promo of $80/month, free installation & $50 credit (since in-store they didn’t offer the online promotional gift card but were will

I am an existing ATT wireless customer and ordered ATT U-verse account for Internet service and they said we can combine the billing and will be given additional discount and will receive $100 visa card after your first bill. When i got my bill and I have contacted customer rep and came to my surpri

In December, I moved to a new home and attempted to switch from DirecTv satellite to streaming. I wanted to make this switch because a technician failed to show up at my new residence as promised to install the new equipment. I started using the streaming application instead and after two weeks I d

I was able to watch Your Honor the last 2 weeks but now am unable to access it through Apple TV or Showtime anytime

Anyone ever had an issue with ATT promotion and billing? I called today and was offered a promotion price on Uverse for 12 months to keep the service, but after I checked the account order summary, no promotion was applied. Since I had that issue with them before, I called and was told I have upgrad

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar search on Google gleaned over 1mill pages.   WHAT ARE YOUR POLICIES?   have spent over 10 hours on phone, and in hat/email with so many

I received a written offer from your Chat line service yesterday to reduce my monthly rate for Uverse + Internet, and today they are refusing to honor it.  How can I get this implemented as committed by the ATT Chat rep yesterday?

I am writing after receiving my first bill for new U-verse service that did not mention a commitment made to me by an ATT wireless phone Sales agent.  My apartment complex recently (July '19) received AT&T fiber optic cabling one month  after I moved in (June '19). Prior to my move in I contacted AT

After agreeing to a bundle price for TV, internet and home phone, now billing tells me they can not honor that price!  For a communication company, At&T is terrible.  How does one hand not know what the other hand is doing?  What scam are they running?  I went into my account to specifically find a

Provided all pictures requested but claim was denied because the sticker on the back was coming off even though we had written down the serial # at time of purchase and provided it to them. Honestly, stickers don’t last forever and I have the #’s they want.

After much anticipation, I finally got to sit down and watch the final-season premiere of Mad Men. For the first few minutes, the transmission skipped, froze and was even without sound for several seconds. Did anyone else experience this? The ATT U-verse signal has been frequently erratic lately, bu

I had uverse service and was attempting to see what specials uverse had. I spoke to the agent and decided to switch to direct tv. The order was placed to  switch to direct tv. I decided to switch back to uverse and called to cancel my direct tv order. I saw a special that was given for 114.99 and ad

I've been a long time ATT customer, we've had internet with them for the last ten years. The promo on my account was expiring, so I decided to contact live chat on January 23rd to see if they offered and bundles for television and internet. They quoted me $137.49 for BOTH U450 and 45 mpbs for 12 mon

On Direct TV website, promotion was advertised for certain premium channels to be offered free for 90 days. Called to take advantage of offer but was informed that the offer was not for me.  WHAT?!  Description said nothing about having qualifications.  False advertisement. I am obli

All I am asking for is for someone to fix my account and understand what happened and what was negotiated. I had an account suspended for many months as I was out of the country for work. The philippines as a matter if fact. I suspended it because of travel. I got back the first week of the NFL sept

Set up a renewal of services through the att chat portal with a great rep. Was promised all these things including price and it was all a LIE. Called to inquire why my bill was $40+ higher than what I was told and the rep transferred me to the loyalty customer care team line where I was told that at

Was really glad to discover season 2 available on DirecTV on Demand - even willing to put up with episodes trickling in and watching in low-def. Episode 1 was released and then 2 days apart. However, this week Episodes 5 and 6 are now available, but no 3 and 4? The list now goes 1,2,5,6 - this is no