Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (29)
Streamline Service Calls for Experienced Technicians
This is for AT&T management, not necessarily forum members, although they are welcome to read and respond to it.For the second time in ten days I had to have my UVerse cable box/DVR replaced. I went through all the troubleshooting steps on my own, having learned how through necessity, and knew I had
Question
•
U-verse TV Account
Warner media took off hbo go to streamline hbo now into hbo max. Unfortunately older samsung tvs dont have the newer tech to run hbo max. Fingers crossed they may fix this.
HBO GO APP disappeared from my Samsung Smart TV? Part of my ATT wireless plan. HELP!
I get HBO GO free from my ATT Wireless Unlimited Plus account. I was able to watch HBO on my 2014 Samsung Smart TV...suddenly the app is gone and I can not find it in the app store. How do I reinstall it? It is part of my package benefit for my cell phone plan. I have ATT uverse for TV cable but
Question
Directv Stream box is Android tv platform and has google play store where you can download apps. So you can also streamline other devices that way too.
Direct TV Stream on Xbox
I’m aware that Direct TV Stream is not compatible with an Xbox app. I really do not want to have to invest in another streaming device and it is extremely inconvenient that there is not an app for Xbox. 1. Are there plans to create an Xbox app? 2. If so, what is the current expected ETA of the a
Question
How do I change the name of my receivers in my DIRECTV app?
Attempting to change my receiver names to better identify which tv I am controlling. I have 16 receivers in my restaurant and I need to streamline the control of them prior to football season. Any help would be greatly appreciated.
Question
•
DIRECTV Equipment
When you call you get the next available agent. There is no way to request country of origin, what their 1st language is, gender, etc. Correct that once installed, dish is never removed as is your property. If you need a new location for a dish, t
NEED ENGLISH NATIVE SPEAKING CUSTOMER SERVICE
I spent over an hour on the phone on the 28th to get my dish removed and relocated off of the roof. The roof is being replaced after Hurricane IDA. I was transferred to 5 different people through out my call, requiring me to re explain each time and give my pass-code and phone number. No English nat
Question
Do I have a multi switch?
When my house was built in 2002, it was wired for 4 receivers with a dual lnb dish. Last year I was upgraded to the 5 lnb streamline dish. Now I want to add a 5th receiver. I have checked under the house to see if I have a multi switch to which I can add another line for the 5th receiver. I can't fi
Question
•
DIRECTV Equipment
OK, so you received a notice in November (I did not) Nor did I receive one in February (which is when an agent today told me they went out.Notice or not it is an unethical practice and is not done to streamline billing, but rather to increase bottom
Computer generated termination dates
Please explain to your customers and prospective customers why the date they call to discontinue their service is not the date DIRECT TV ACCEPTS as the termination date. Had service with Direct TV for 11+years. Husband died and I could no longer afford the $125.00 for 2 TVs that Direct was charging
Question
I have had this for about 24 hours now and at this point, I have had it on for most of the time and have had no issues as of yet. I know I am just being nit-picky here but I was just surprised to see that you still had to plug into ac power and that
Gemini Air
I just got my brand new Gemini Air to beta test. So far so good, The only issue that I had was it did not want to install the first time and needed a restart. The whole setup process took about 45 mins. I really see no difference between the Gemini/Osprey Box and the Gemini Air other th
Question
This is possibly a issue from unifying the logins between DirecTV and AT&T. So far a fix for this big an issue would be to delete the login account so you could set it up fresh. Unfortunately because of Covid-19 they are very short staffed and seem
can not log into directv.com
Hello. I have a serious problem trying to resolve. to get to the point, I can not log into directv.com. I have had no problems with it but suddenly over a month ago I was locked out. Anytime I tried to login I received the message: Your login is locked because you have exceeded the maximum number of
Question
@MicCheck wrote: With the exception of wireless and home security, 288-2020 is the the number to call on all of those pages. If you've been given different numbers to call for your specific issue, then that's the number to call. If you don't have acc
Why I am never using uverse/att again
So the first part of this rant is our fault. my fiancée pays our uverse bills. A couple months ago she had her wallet stolen. We had to cancel all her cards and in the process forgot to add her new card to our uverse auto pay. Our fault. What's more is I switched her number from Verizon to uverse. S
Question
Service
SO I just received services 6 days ago Tuesday the 2nd. The agent came out and installed ensured me everything is all set. Not even 3 hours later find out on demand doesn't work, TV froze, and also exactly what I asked before installation will my service interrupt in a storm and was told NO, its str
Question
•
DIRECTV Equipment
I assume you mean "refresh" not reset as that is done by pressing the red button. Refreshing service authorizations is done as part of troubleshooting when you are having an issue. You can also post in the forum if having technical problems and perha
UNABLE TO OPEN MANAGE SUBSCRIPTION AND MANAGE EQUIPMENT PAGE
I'm having the same issue over the last 6 months, cant view my manage subscription and manage equipment page, it flashes grey when I open it. I've called several times without any resolution.
Question
Forget it, this is beyond ridiculous...ATT, WHAT is this?
Ok, so I just wanted to post this as a consumer warning. As of this morning I have decided to stay with Xfinity and not sign up with Directv. My wife and I consolidated our phone plans at our local ATT store a few days ago. While we were there, the salesman persuaded us to also try Directv
Question
•
DIRECTV STREAM Setup & Equipment
Since DirecTV has Hallmark and AT&T now owns them, I think it is only a matter of time before the two respective channel lineups are streamlined. Then all UVerse customers will have Hallmark.
Where is the Hallmark Channel?
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
Question
Contractors are insured and bonded for just this reason they are responsible for damage. As stated Sedgwick may be able to streamlined me it but the contractor is ultimately responsible for repairs or paying.
At&T contractors damage to yards
AT&T has hired contractors to install cable in a neighborhood outside of Waco Texas yards have been damaged, who can we reach out to for assistance in this matter
Question
I love the service and for now, I’m using the app on my Roku for the tv I’m waiting on the replacement for… problem is, it’s NOT user friendly. You can’t get back to the Home Screen or the guide without going out of the app and reloading it. I like t
Gemini Air dropping connection
I recently hooked up the device in my bedroom TV hung on the wall. I constantly lose internet connection on the device. I have a very strong connection in bedroom (my router is in living room on other side of the wall). Could being behind a large tv cause the issue? I had a Roku TV previously in sam
Question
home page latest change
why does the Home Screen keep changing? These are updates that we are not aware of before they happen and we cannot opt out of the change. This last change is HORRIBLE! there is waaaaay too much information on the screen. Why can't it be more streamlined. I wasn't fond of th
Question
•
Watching DIRECTV STREAM
Actually, this a feature that my wife was looking for in this update. Until she got it, that is, because she, too, is not happy with the default being "yes." Most of the shows she records, she doesn't leave for others. But occasionally she does. B
Delete this episode before watching the next.
It defaults to "YES." Must have happened during the last upgrade. We do not like it. We want to save more shows than we want to delete. We want to go back and confirm things. We often don't watch the show at the same time. We want to watch it again later. We want to keep cooking shows for later. Eve
Question
Thanks, I know there is no app for the Sony. I am wondering who does the development of new apps? Is it Direct Stream or Sony or Roku or Apple TV or some other 3rd party. I know some organization developed an app for my Apple TV but
Directv Stream for Sony / Android / Google TV
Where's the supported app? Sony is a huge market to not have clear disclaimers if there is no intention to support Sony. All I was told is that if it is Android or Google it "should work". Directv: What is the bottom line?
Question
@jljohns_jr Thanks for sharing. This will hopefully streamline the fix for anyone else having the issue that has to contact DirecTV.
Juniper
commented
2 years ago
to the conversation:
0
0
I moved and now I cannot watch TV via my computer or app
I've been a customer for 20+ years...I move and transfer my service to a new house and now I cannot watch tv via my computer or app., I tried to call TECH support and that was the WORST experience I've ever had and he did a screenshare with me and he could see the option for computer and app is now
Question