Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Official

Accepted

Unanswered

Advanced Filters

Search Results (130K)

Relevance
Selected Relevance
Not trust worthy

Worst customer service and slow response time if any. You can’t speak to a real person on the phone for assistance, get emails to remind you of payment. Setting up appointments online is impossible w slow internet service, suggestions to turn off Bluetooth on other devices to speed up internet...rea

Question

25

1

0

Accepted Solution

Official Solution

Don't trust customer service

I called about my closed account bill and was told that if I sent back my equipment that my bill that they had sent to collection would go down. So I got my daughter to send back the equipment. Now I call back and they say that it was too late and that it was after 180 days. It was already after 180

Question

93

2

0

0

DO NOT TRUST DIRECTV INSTALLERS

WE HAVE PAY FOR THE ELECTRICIAN AND LOSS OF PROPERTY DUE TO THEIR TECHNICIAN!!!When we had DirecTV installed the technician left holes and brackets in our siding from trying different locations for the dish and just left the bracket hanging on the side of the house!We later discovered that he had di

Question

435

7

0

0

Don't trust representatives for billing problems

Anyone else have a problem getting money back after canceling DirecTV?  I have now talked to three different people - spending hours on the phone.  When I canceled my DirecTV I was told I would have to pay for the four days we went into next billing period.  However, I have been charged for the full

Question

59

0

0

0

Can I trust what DIRECTV representatives tell me over the telephone?

On 8-8-2020 a DirecTV representative told my wife and I that if we went over our allotted 150 GB of data on our hotspot that we would NOT be charged any overages fees... 

Question

47

1

0

Ox is one of the good guys here BeeBee, (and anyone else reading this), but he does have a very sharp-edged sword and a really weird sense of humor too. Probably why I get along with him (and have the ocassional big disagreement), because it takes on

 commented 

17 years ago

 to the conversation: 

0

0

LOT8's...

Wonder whatever happened with that anyways..  Used to be a popular topic around here, and now I never see so much as a whisper about it.  Pretty sure that there are still people who want it though, right?

Question

I’ve had U-verse for many years, since it’s first arrival in our area, and have been satisfied with performance/stability, choices, and pricing. (Far better than comm crap)With that said, loosing the NFL Network WILL cost AT&T long lasting and reliab

 commented 

6 years ago

 to the conversation: 

0

0

NFL Network & RedZone are gone

Can anyone, preferably from AT&T, tell me if NFL Network & RedZone are no longer being carried on U-verse? At 4:15pm today I tried to go to channels 1629 & 1630, but what I saw was a message saying “This channel is no longer carried” and there was a reference to TVpromise.org. First time I’ve ever s

Question

At&t normally doesn't disclose information of expansion, but trust me... No one wants satellite.

 to the conversation: 

0

0

Uverse

Any idea when Uverse will be avaiable in Beaumont Texas? If TWC does not get the SEC netwrok I want to switch over to it. I do not like teh satilite options we have avaiable.

Question

Supposed to receive $370 in total rewards cards (100+100+50+120) but only received total of one card

Supposed to receive $370 in total rewards cards (100+100+50+120) but only received total of one card. Installed 6/21 and requested and received first. Requested second but never received, and nothing sent for remaining rewards at all. Kindly prove to me I can trust AT&T to make this right. GARY

Question

134

2

0

0

dwinth, you're a casual Missouri fan from Missouri. Trust me, that answers every one of your questions.

 commented 

14 years ago

 to the conversation: 

0

0

Longhorn Network - Just say 'No'

I greatly appreciate the value provided by AT&T in bundling tv/wireless/internet services.  Similarly, the bundling of channels allows customers to access a variety of programming at substantial savings. However, occasionally, programming comes along that is so expensive and directed at such a narro

Question

Just my wife and I in the household. Trust me neither of us would even think about ordering that type of programming

 to the conversation: 

0

0

freebie subscriptions that are not wanted

Will I automatically be signed up for a "special free subscription" for a channel or package I do not want and did not sign up for?

Question

NO and NO! Trust me!

 to the conversation: 

0

0

UVERSE KEEPS GOING OUT- DO I NEED TO GO TO COMCAST?

I just moved and transferred my Uverse to my new location. It kept going out at the old and keeps going out at the new location. 2-4 times a day.. I'm keeping a record.  VERY FRUSTRATING. Had 45 mb for internet at old and was lucky to get 24 now you only offer 25 at the new....not even getting close

Question

@Ngockhanh46 Trust I know

 to the conversation: 

0

Do you wait until the end of the billing cycle to cancel service?

I canceled cable service 9 days ago and received a confirmation number. After this month, I am not paying any more ATT cable bills. Do you all wait until the end of the billing cycle to cancel service? I am not paying for cable service after March 12 when I called to cancel. I’ve tried to reach a re

Question

I don’t trust Directv

 commented 

4 years ago

 to the conversation: 

0

0

I was offered the nfl package for free

I was offered the nfl package for free. What do you think forum

Question

I got rid of Dirctv 2 weeks ago and no label

It's been 2 weeks and No label for my equipment to return it! are they trying to pull a fast one and make me pay for the stuff? I'll never trust them again after what they did to me a while back (see my other posts)

Question

59

4

0

cancellation of dtv.

rec'd email today threatening to charge me $120 per receiver,(4) unless returned. service was terminated back on june 4 ,2020. three months later they want to charge me, except i saved email rec'd 6/13/2020 telling me no need to return please recycle and keep out of our landfills.  i find this

Question

112

13

0

Customers beware trust me.

 to the conversation: 

0

0

Terrible

Direct TV is absolutely a scam and do not care about their customers. I have paid a lot of money and I am a pretty large account for them and when my year promotional offer was expiring I asked of they can extend the offer like Verizon Fios and optimum has done in the past. They refused even after I

Question

Double charged AND double billed

Does anyone know of 1-800 numbers or executive customer service numbers where I can get speedy service without having to go through customer service rep who can't really assist me with my issues?   Also does anyone have an address for AT&T where I can send my complaint? It has been 2 days, 2 supervi

Question

603

12

0

0

ATT lies to their customers. Don't trust them!

 to the conversation: 

0

U-Verse Customer Service Complaints

I tried to file a complaint for U-Verse services Customer Services advice I received, so I called Customer Service asking to speak to supervisors but to no avail. When one of the people I talked to interrupted me to say "don't text and drive, goodbye" instead of discussing the problem with me, I los

Question

NOT FINDING WHAT YOU'RE LOOKING FOR?