Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.4K)

Relevance
Selected Relevance
Genie Mini Accidentally Taken

We had some people staying with us temporarily and I think they may have unintentionally taken one of the two Genie Minis we had. I’ve been trying to reach them but have had no luck. We would have returned it anyway since there’s no tv anymore in the area where the Mini was. I’d like to avoid any ch

Question

136

2

0

0

I was given promotions that are being taken.

I have been a Uverse subscriber since December 2007 at the same address. I have some promotions that were given to me earlier this year, and today I got the following email message. ACTION REQUIRED: Your AT&T U-verse DISCOUNT is being discontinued.Dear Valued U-verse® Member,The Courtesy U-verse Ser

Question

1K

7

0

0

MY MONEY WAS TAKEN ILLEGALLY AND NOT REFUNDED

It’s been a month since almost $200 was taken from my account for unreturned equipment. The equipment was sent back in August and checked in September 13th. I’ve called so many times and have been misled each time when I would get my money back. This company has STOLEN my money. This is completely r

Question

82

1

0

0

Why was a payment taken without MY PERMISSION when the bill ISN'T PASSED DUE?????????

A UNAUTHORIZED payment was done on 1-19-2015 WITHOUT MY PERMISSION. WHY???? The bill isn't due till: 2-3-2015. I want the $160.16 refunded ASAP There wasn't a scheduled date AND I am NOT signed up for autopay. Witch if I were the payment still SHOULD NOT have been taken out till that EXACT DUE DATE.

Question

4.4K

7

0

0

Tried to create account to manage it online says frontier taken over?

Trying to help my parents out here, it's seems impossible to get anyone to chat and wait times when calling seem longer than usual. I tried to create an account to see if I can manage to help them with an expiring promotional package but when I enter all the criteria it says frontier communications

Question

18

1

0

Still have money taken from checking for cancelled service

Why is ATT still taking money from me when I cancelled direct TV in May? I was a 15 year loyal customer who retired and moved. They sent me a box and I returned the equipment in May. In July, I saw another payment to ATT and called. I called again in August, September and October. Once they told me

Question

103

1

0

0

High Speed Internet Equipment Fee Promotion being taken away

I received an email this afternoon saying that the high speed internet equipment fee promotion, which was part of the agreement I had when I signed up for Uverse service in Sept. 2014, was being taken away because I didn't meet the criteria.  The email listed not being a part of an AT&T Connected Co

Question

783

7

0

0

Local channels taken away

So, once again the local channels  "disappear ". Your people will either turn them right back on or? Blame it all on "negotiations". Again, they are off. Again,  you blame it on talks. Pay for channels,  don't get channels...you got one heck of a racket going.

Question

150

2

0

0

Direct TV box taken without warning

I rent attached a guesthouse with additional utilities are paid including Direct TV. 3 weeks ago a Direct TV tech came to upgrade. He said each box must now be under a separate account and came in and took my box without a grace period or warning. He treated me as if I was stealing cable. I asked if

Question

98

1

0

0

Accepted Solution

Since you have taken over Dish Network

Will you now add the hopper feature of hopping commercials with recorded shows?

Question

48

2

0

Closed

Where are these Screen savers taken from?

Why don't u let us know where these beautiful areas are so we can visit. I guess at some not sure of others.

Question

1.9K

1

0

0

WHY HAVE YOU TAKEN OFF NEWSMAX...

I HAVE TWO HOME WITH DIRECT TV AND THREE CELL PHONES THAT WILL BE CANCELLED IF OAN AND NEWSMAX ARE NOT REINSTATED

Question

214

4

Installing Att Services That Has Taken a Month!!

I am so frustrated with Att installation that it is crazy. I called back in the middle of September to have my services moved from my apartment to my new house. I specifically did this in order for any issues to arise that they be fixed before I move. I got a call that an issue had occurred that wil

Question

213

1

0

0

This matter should have been taken care of before the channels got taken off the air!!!

 to the conversation: 

0

When will your TV promise stop taking away all our channels?

seriously are they going to fix the fact that they keep taking away all our channels? gonna cancel Direct tv

Question

The dish is metal so can be taken to a metal recycling center but the LNB needs to be taken to an E-waste center.

 to the conversation: 

0

0

Need to dispose of an old dish tv satellite

This dish satellite has been here since we bought the house. I think the previous owner tried to remove it but its connected to the telephone pole. I am also unsure how to remove it or how to dispose of it. Any suggestions would be helpful. Thanks

Question

Whew, glad it is taken care of. Shouldn't have taken that much to fix a simple and obvious error. Hope no other issues going forward.

 commented 

4 years ago

 to the conversation: 

0

0

Replaced broken receiver and new 2 year contract.

I've been with DirecTV since they were called PrimeStar. Back in December of 2020 my receiver broke.  They nicely sent another.  When that one broke this month, I told them to take a hike.  Now they say I agreed to a 2 year contract when they sent the replacement.  I did not, bu

Question

Bill payment

I set up an automatic payment for direct TV to be taken out September 3rd. They didn't take the payment. This is the 2nd month in a row the payment wasn't taken our 

Question

68

1

0

Accepted Solution

Official Solution

opt in to a channel from Directv that was taken away.

Lifetime channel was part of my entertainment package. It was dropped. I was told to go here to get it back?

Question

379

1

0

Channels that have been taken off the air

When are we getting the channels back that have been removed because of negotiations. Or get a refund for the time they have been off. They are my local channels that I pay for

Question

332

0

0

NOT FINDING WHAT YOU'RE LOOKING FOR?