I have been a customer when this company was directv and they were good, since ATT has taken over they are horrible. Customer Service is suppose to be what this company is about, no product just service. When you call in they have to tranfer you and again then they all ask the same questions, what's

My H21 (I think) DVR Recordings become progressively choppy whenever I try to view them, making it basically worthless for me to own pay for the service.  I have tried resetting it numerous time, to no avail.  The hard drive is only 5-8 percent full. Is there anything I can do?

What would you do? Two weeks ago we called to check on getting Direct TV as we had moved. The man had a hard time understanding our English but we got the order in and he said our TV and Internet would be hooked up in a couple of days. The TV man came but the other one never showed up so I called. T

Recently my HR-20 has become much slower to respond to commands from the remote. The receiver is getting the command because the picture will do something different, but to access the guide or list of recorded programs can sometimes take as much as 30 seconds. Everything else works o.k. but it's an

We would like to cancel our service after just 3 months. We had never had always had cable service but it is currently not offered in our area. We are not happy with all aspects of Direct TV. What cancellation fees will we have to pay?

We received a mailer to come back to DirecTV for $35 per month for one year and get a $200 Visa rewards card plus Genie HD DVR upgrade included and standard professional installation included. The Genie upgrade was supposed to include one Genie HD DVR and up to 3 Genie minis. We only received the DV

for nearly four weeks we were waiting on someone to come out and see what was wrong with our directv. When the service person came he told us our receiver was out of date and told us to call a number. Since we’ve been with directv for about 20 years , he said there shouldn’t be a charge for the upgr

They really need to give us the option to send us system and customer messages like we had with the satellite side. Why do we have to find out on Reddit we have 4 new channels or a free preview weekend of HBO, etc? This feature is sorely lacking. And they also need to get moving on the local inserts

I just noticed BBC changed from channel 187 to 122. Why? What else changed? Why weren't we notified?

In addition to disconnecting all cables, we removed and reinserted the access card and left the unit disconnected for over 10 minutes. This was the second time we disconnected power to the unit and rebooted. Whether or not any of this had any effect, I cannot say, but the unit is working again.

Hello, I am the manager at a pack and ship company and quite a few of my customers desire to return their AT&T and U-Verse equipment. How do I become part of the network that accepts equipment returns?

We have an H20-100 and an R22-100 can we get Cinemaplus? If so, what do we have to do to access it?

We recently moved and took all 5 receivers with us. Had 4 installed but were still planning on using the 5th one as soon as we got the room set up for it. All 5 are still listed on my bill.So I got a surprise charge of $150 for a non returned receiver? WhAt?! I'm still planning on using it- why woul

Please provide me with a more detailed explanation of what we pay for at $145 per month. You site advertises what I think we are getting but for only $59.99 per month.

To quote the great John McEnroe, "YOU CAN'T BE SERIOUS!" This U450 package we just bought is starting to stink more and more by the minute!

Why are we paying for Xplay reruns from 2012, Heroes & Lost reruns you can stream online.

Hello everyone. So I'm trying to watch the world cup on my u-verse app but the channels are sometimes not available on the App! Only on TV! What is going on? Is this some sort of a joke or what?

We are trying to determine if we want the U200 or u300 package .  We enjoy the new Heroes and Icons channel but don't want to lose it if we down grade.

We paused our uverse subscription while we were in the process of buying a new home so we would have an easier time getting our service back. When we called to unpause our service, we gave all of our info including account number and she set up a different account with direct tv included. This is no

Recently, the play back on our DVR has become "jerky."  Throughout the play back are periods of slight hestiations, jerky movements.  What can we do to correct this?