U-verse TV Equipment

VIP 2500 receiver. All lights are lit. No Signal message on TV screen. Have attempted non-disaster recovery procedure several times. Tried disaster recovery procedure. If the box is powered on, all lights stay lit. The power button does nothing. To cut power, must unplug from the back of the unit. A

Samsung remote and Direct remote lose ability to control sound. I have been thru trouble shooting with Samsung and Direct support. Both said to get new remotes. I have a new Direct remote and a new Samsung universal remote. Both paired successfully. Worked well for about two days. If I unplug TV whi

Good afternoon, I work for a municipality in North Alabama, and we are having trouble locating the current PEG channel standards/specifications. Our current media encoder is needing to be replaced, and we are looking to replace it with a new media encoder that is still compatible with our current Ch

I just connected a new DVR (VIP2262) and it said there was an update available so I started the update and it's been stuck on it for an hour now. I don't feel like it should be taking this long and there is no progress bar to know how far along it is. Can this be canceled or reset? Can I still use t

I currently have U-VERSE. When I replace my currently connected tv with a new tv and connect it to my current U-verse equipment, will I lose my currently saved and scheduled DVR recordings?

Recordings disappear. Scheduled new recordings. It will only save one at a time. Says there?s 100% space available. It?s recording one recording over the other and only saving one. I?ve rebooted receivers and rebooted the gateway. Any thoughts?

I recently received a VIP2262 V2 to replace a defective VIP2250. Followed all the self-setup procedure and noted that the green light illuminated indicating it is connected to the Gateway. After the 2262 booted up it displayed this message: "This set top box does not match the account settings." Res

My VIP2250 failed and I was sent and received a VIP2262 V2. After completing the self-install and I got a message: "Account unavailable This Set Top Box does not match the account settings." No help from the online services because this is not a normal problem. Had appointment with tech today but he

Until couple weeks ago all has worked fine. Now, usually in the evening, U-Verse will stop completely by freezing the dropping the program all together. This happens watch live tv as well as recordings. It took me over 2 hours to watch a 1 hour recorded program last night as it would drop with error

We have a problem that affects many, but not all recordings. When we play back a recording, it does not begin normally. Instead, the image freezes then breaks up and there is no sound. If we try to fast-forward, the playback jumps ahead by many minutes. Sometimes it will start to play normally, othe