U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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Problem with Remote for Uverse

I wonder if anyone has experienced this problem with remotes for Uverse. My remotes for all TV's initially do not work after I turn on the TV. A minute or two later, and after many frutstatrating tries, the remotes start to work. At first the remotes operate sporadically, but by a few minutes later,

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New DVR stuck in update

I just connected a new DVR (VIP2262) and it said there was an update available so I started the update and it's been stuck on it for an hour now. I don't feel like it should be taking this long and there is no progress bar to know how far along it is. Can this be canceled or reset? Can I still use t

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1.6K

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Official Solution

U-verse

I currently have U-VERSE. When I replace my currently connected tv with a new tv and connect it to my current U-verse equipment, will I lose my currently saved and scheduled DVR recordings?

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218

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DVR not saving recordings

Recordings disappear. Scheduled new recordings. It will only save one at a time. Says there?s 100% space available. It?s recording one recording over the other and only saving one. I?ve rebooted receivers and rebooted the gateway. Any thoughts?

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98

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VIP2252 V2 Activation

I recently received a VIP2262 V2 to replace a defective VIP2250. Followed all the self-setup procedure and noted that the green light illuminated indicating it is connected to the Gateway.  After the 2262 booted up it displayed this message: "This set top box does not match the account setting

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127

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Official Solution

DVR Install/setup

My VIP2250 failed and I was sent and received a VIP2262 V2. After completing the self-install and I got a message: "Account unavailable This Set Top Box does not match the account settings." No help from the online services because this is not a normal problem. Had appointment with tech today but he

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U-Verse will freeze then drop completely stated No Network connected

Until couple weeks ago all has worked fine. Now, usually in the evening, U-Verse will stop completely by freezing the dropping the program all together. This happens watch live tv as well as recordings. It took me over 2 hours to watch a 1 hour recorded program last night as it would drop with error

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131

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Problems when playing recordings; corrupted recordings

We have a problem that affects many, but not all recordings. When we play back a recording, it does not begin normally. Instead, the image freezes then breaks up and there is no sound. If we try to fast-forward, the playback jumps ahead by many minutes. Sometimes it will start to play normally, othe

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156

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Official Solution

How to program the remote

How to program remote after a battery change

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135

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Can't connect u-verse wireless receiver after installing a second router for better WiFi

Hello! Since the wireless access point that comes with at&t's internet and u-verse, I decided to install a second router (Archer A9) for better WiFi throughout the house.   So far so good. I disabled the WiFi on the at&t gateway and put the Archer into bridge mode and WiFi works perfectly.   BUT: no

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