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Channels going out

The past 2 days, some of the channels have been going out. They eventually come back on, but it takes a while before they do.

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Six Second rewind button glitching

We have had DirecTV satellite for over 20 years. In the last few months, when I press the six second rewind button multiple times (like to rewind 30 seconds, 5 times) it will go back to the beginning of a program or back 20 minutes or  7?  Really random jumps, but definitely not the 30 se

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338

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New Menu functionality - how do I break the cycle?

I'm trying to find an explanation or demo as to how to navigate the new menu functionality that I can use to explain to my 80 year old mother, as we just want to get to the list function again. When we hit the menu and try to go to "My Library", and then "Recently Recorded", we get forwarded to this

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Accepted Solution

Turning Internet Connection Off on Genie 2?

How do i do this?

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318

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Direct guide w/ smart TV guide not working

We have the Direct TV app on our smart tv. I can pull the guide up but am unable navigate or select anything in the guide to select a channel. I thought it was the remote so we tried using our phone as the remote and still have the same problem.  I can access other apps on the smart  tv,

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Black screen USA channel

Is it a common occurrence to get a black screen on USA Channel 242?

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Tech support

After some of the worst customer service ever (3 tech appointment over a week, all confirmed, time taken off work, wages lost and no one showed up or called, I had to threaten to cancel my account to get my problem elevated out of the call center) I had one of the best tech visits ever. Nelson, Tec

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Closed

One local station keeps blinking out for 2-3 seconds but none of the others do it

I have Channel 6, WKMG, Orlando FL which is a CBS affiliate. For the past two weeks the channel will blink out for 2-3 seconds and then the sound will do the same. Never happens at the same time. Sometimes it will be just once and other times it will be multiples in a row. Happens during the shows a

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How do I file a complaint?

We called on Sept 20 to cancel our account. We were told we were in the middle of the billing cycle and that it would end 10/11. I got charged for another month on 10/4. When I called to ask about this they explained that is how the billing works. That doesn't make any sense that we in theory got 2

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Adding New Content Creator to DIRECTV

Hello,   What would be the process for a TV station that is not currently accessible at all on DIRECTV to be added to DIRECTV's channel lineup. What department would need to be contacted? Would that be the Programming Department? Is their contact information available?    Kindl

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