Streaming + Device & App

We canceled our account a month ago. we paid the bill up until then. We were told we would have access until 8/23. yet our services were terminated upon cancellation. we called to try to access them and were told they would contact us. Never contacted us. now want us to pay last months bill and next

I have the Gemini and after the last update I have to turn my volume up over twice as much to get same level. I switched out Gemini with one I haven’t used in sometime because of the volume issue and before it did its update everything was working great. Just after the update the volume went down. I

Hi Support, I have an Apple TV 4K with the DIRECTV app installed. All has been updated and the app is the most current. It is plugged directly into the internet router and I keep basing issues with the audio going lower while the tv volume does not change the actual volume. This keeps happening on a

Trying to reinstall Gemini Air. I get up to enter my email and get “network issued encountered”. Gemini air has been working for many months and then could not find WiFi. Could this be a Gemini problem. I have 3 other TVs using Gemini without a problem. Maybe it’s the tv. I got passed the WiFi conne

Sometimes I have to power cycle everything 3 times.

Does the new HDMI stick have the same functionality as the old box? Hitting the power on button on my remote turns on the box, the Sharp-ROKU TV and my LG soundbar. Does the stick do the same thing? If so, what’s the cost?

Many times when I turn on my genie, TV and stereo receiver with the remote something doesn't turn on or everything does and I have no audio. This used to work pretty good and now it might take 3 times sometimes. Everything turns off and on so 2 are on but not the third. Sometimes audio on good but n

I have my recording set to record PBS News Hour at 6 PM on Channel 22, one of the PBS channels available in my area. Sometimes, it records the News Hour at 6 AM on Channel 32, another PBS channel. The problem is that the 6 AM broadcast on 32 is the same show that was broadcast YESTERDAY at 6PM on 22

I signed up for DirecTV last month so I could cancel my Verizon FiOS service. I had thought that DirecTV was known for having the best audio and video compared to the competing services. However, the volume jumps in the middle of TV shows are incredibly annoying; this bug will be a deal-breaker for

We just signed up for Direct tv streaming. I need to connect soundbar and tv to 1 remote the one they sent (or should we buy a different remote) and our premium channels like paramount plus, Netflix, Hulu, Disney, Angel, peacock etc.. I’ve called for help and didn’t get help I need. I lost my soundb