Streaming + Device & App

I signed up for DirecTV last month so I could cancel my Verizon FiOS service. I had thought that DirecTV was known for having the best audio and video compared to the competing services. However, the volume jumps in the middle of TV shows are incredibly annoying; this bug will be a deal-breaker for

Not allowed to record?

Hi Support, I have an Apple TV 4K with the DIRECTV app installed. All has been updated and the app is the most current. It is plugged directly into the internet router and I keep basing issues with the audio going lower while the tv volume does not change the actual volume. This keeps happening on a

Has anyone noticed a change in the software for the Gemini Air remote? A couple days ago I asked the remote to play Seinfeld and the screen went to showing several other shows, including Seinfeld but would not play the show. Then I asked what time the Cowboys game was starting it did not respond wit

Began my streaming service approximately 2 years ago and have been very pleased with it. Recently the C71KW-400 box has begun to power off randomly. Sometimes it's within minutes and sometimes it can be several hours. Can't find any definitive information on what causes the problem, or how to correc

My condo association changed from AT&T to Directv. I am unable to set up an account since "We could not verify this address. Please give it another shot." Obviously, I know my address. I also reconfirmed how it appears in the USPS database. So, what's the problem?

I have selected several programs that I would like to be recorded every time they air. There are three news programs that get recorded every day without fail. There are nine other programs that come on less often. For some reason, a few months ago, DIRECTV stopped recording them. Why am I only getti

I have a gemini air device and a Samsung TV connected to a Denon AVR-X1000 AV receiver. I want the remote to turn on the Gemini Air device and the TV but not the AV receiver. But the remote insists on also turning on the AV receiver. Every attempt I have made to remove control of the AV receiver has

I'm just trying to watch three different channels on three different TVs. I get this message, "There's another device streaming on your account now. You'll need to stop that stream to start this one." The message is displayed on the third TV's using Directv app. Directv app has been reinstalled nume

When using the DIRECTV app on my iPad and my iPhone when I’m in the guide and I filter for favorite channels I can no longer scroll the guide down to look at more channels. When I change the filter back to all channels, I can scroll down again.