We moved our service/original equipment that we had for more than five years to our new home in May 2017. We had numerous problems with pixelating, freezing, jumping and having to constantly reboot our TV. We also had the ritual of NO Internet connection constantly. Technicians kept coming out and t

I turned on both my units and they have been seeking s signal for over one hour. Where do I go from here?

Good Morning, I am desperately trying to pay an early termination fee on a closed account. I received a bill via email for $180, however the link in the email does not work and the website prompts me to login. However I can't login because my account has been deactivated. So I called customer servic

For months I've heard from DTV that our FSNs will be available in HD, mpeg4 via the hr20 and the new Ka/Ku 5 lnb. My experience has been far, far form what was expected. I haven't been able to see even ONE hd game on 95, 96 or 97 since upgrading to the new equipment.Frustratin' mon.Apparently only h

I received a replacement receiver but they sent wrong one.  I'm going through a terrible time with you guys because I still have the old original receivers which no long works with your system.  I do not wish to change and technician came and worked with me and got the old standard dvr's to work wit

Hello, I have a wireless receiver (Cisco ISB7005) which is quite far from the access point (VAP2005) and at best it gets two bars reception.  I have moved the access point as close to the receiver as I can and am seeking ways to get a better connection sans having the tech come out and move the gate

Hello, I would appreciate the insight's of those who have experience. I am seeking to upgrade to a Genie configuration (w/o 4k). Currently I have 2 HR24s and 2 H24s. My research says that I can upgrade to a  Genie HR54 and keep one or both HR24 plus mix in a client(s). I also understand

after signing up for auto pay billing, I receive an email promising me a 50 dollars restaurants.com gift certificate. I am still waiting on it but no certificate.

I've spent 4 hours already explaining and transferring from person to person and no one helps. All I get is nothing we can do but I understand your frustration. I was put on a 2 year deal and 6 months into it, my bill goes up 50.00. ATT tells me sorry but we don't have your confirmation number of wh

The communication when I speak with your reps overseas is just awful. I've been trying to get this resolved for a week now, making calls to AT&T reps in other countries and I no longer wish to deal with them because they are not helping in anyway. They refuse to transfer me to a supervisor (which i'

Hi,I live in the area that was affected by the service interruption that occured in the Dallas,TX area on 10-15-2018, I've been told that AT&T is offering refunds for this outage. I sent a direct message on the @ATTCares Twitter site, but so far haven't received a response. Has anyone else in here h

When you sign up for uverse, you get a laminated card with channels.  And at one point you could print out a listing with #s for each channel so you could key in the number code to go to a specific channel rather than scrolling a guide or searching. I have searched Uverse, Att and even spent 20 min

I hope this message finds you well. I'm currently facing an issue with my U-verse TV service where I'm experiencing a complete loss of signal on all channels. This has been ongoing for the past 1 month. I've checked all cable connections, ensured that there are no service outages in my area, and reb

Anyone know enough about the directv signal to determine what would be requiredfor some type of device that could be placed on the sat in 1 and 2 cablesto get rid of that Annoying sfss message that comes up when you don't have _ANY_ sat cables plugged in??Would be nice to occasionally take this box

I can't locate an email address, corporate or otherwise, to write a letter of complaint to, I live in fort worth texas.

Juan, DIRECTV Community Specialist My receiver model# is HR44-200. When we try to use On Demand we do not receive an error code.  The response is that we do not have a subscription, however, we do have a subscription for the channel.  We have checked our internet connection, which indi

I desperately need to change my auto-pay date...I've called customer numerous times now, been placed on eternal hold, been hung up on, etc.... Any suggestions on how to get this done, anyone????  THANKS for any feedback.