I signed up for Uverse. was told I would get $10 credit on Uverse if I purchased a AT&T phone. I did that. I called immediatly after I bought the phone and the woman said she would link it. Surprise, 2 weeks later its not linked and no one has any idea what I'm talking about. They said there were no

I just wanted to upgrade my base Directv package.    After hours online and on the phone, I ended up with never answered chats, and two phone calls with extremely long hold times.  One was answered by a very confused operator who said they needed to call back to verify my identity after 20+ minutes

Hello,I have been laid off and can no longer afford your service. When i call I keep getting pushed around to people and left o hold for hours. This is robbery. I need to cancel immediately.

DirecTV has horrible customer service. They pass you off to someone else, and when you think the account has been cancelled and call back they say there are "no notes" and that the account was never cancelled. So they keep charging your credit card. This is fraud.

Spent 52 minutes on line to set up service. Agent asked if she could put me on a brief hold due to an error message on her computer and she needed to consult a supervisor. A new agent came on line and wanted to start the entire process over again as if I was a brand new caller and had not been tryin

I'm sooo angry with at&t. Trying to cancel my mother's phone and tv since we moved her into assisted living. They won't close it cause she doesn't know her four digit code.Dear attYou have to be the most heartless company in the United States. I have been trying to close my 90 year old mothers accou

Anytime we try and watch shows or movies on On Demand, they constantly freeze up and drop audio every 30 seconds or so. We have to pause the show constantly for it to start back up. It’s pretty crappy with the amount we pay monthly and have this kind of service. It doesn’t matter if we reboot everyt

Bill is now DOUBLE what it was when I started more than a year ago... impossible to talk to someone without spending hours on phone... Can't talk to anyone without hours on phone and chat currently "has wait times higher than usual, try back later". (Edited per community guidelines). I just want my

I have been an AT&T U-verse customer for several years. Knowing my current plan was to expire on 4/20/19, I called to ask if there were any promotions available that would allow me to keep the service I have on 3/20/19. I was told to call customer loyalty group  in 2 weeks and they could help me the

I've downloaded the VideoGuard 13.0 file repeatedly. I've installed it repeatedly.  I've closed my browser.  Installed a different browser which definitely has a clear cache.  Not sure what else I can do -- I keep getting the error message that I need to upgrade the DirecTV player bu

Our household has lost an income source during the pandemic, I can't pay DirecTV bill so it got disconnected today (despite the claims that there will not be service disconnects during COVID). To stop the bleeding, for 2 days I have been trying to get to a live person to cancel the subscription. Cus

I am an AT&T internet customer. I want to get DTV Streaming. This is happening to me. I am trying to signup for DTV Stream online using my credit card. Oops Error. The system doesn't accept it and says try again later. I looked at my Visa acct and it shows a $30 hold and -$30 immediately after

I have been lied to so many times by AT&T people I've lost count. I have spent the last 3 months trying to cancel my DIRECT TV. But due to GREED that gas infected all these companies they have made it as hard as they can possibly make it to cancel anything.  Instead of being able to click

I've followed the step by step directions to cancel my DirecTV Stream service, from multiple web browsers and from multiple computers, and it keeps conveniently getting stuck with the loading animation saying "Hang tight...". It sits there for like an hour and then times out. EVERY TIME. So then

Over the weekend I reached out to AT&T 5 times, trying to get simple information on how to cancel my cable and upgrade my internet service. Let's begin with the first call: They told me they werent able to actually cancel anything because only the customer care center could which is open on weekdays

Hi I have a service technician coming out once again becase my picture freezes. Now I am having complete service interuption, including internet. Before, I am told it is  not the equipment, but the line. I did have my gateway box and DVR replaced during the last visit.  I have them plugged into the

We switched from Spectrum to AT&T fiber & Uverse a few days ago.  As much as I disliked Spectrum for their internet capabilities, they had the BEST APP EVER!  I could watch anything anywhere within my home.  Now that we've switched, I am so surprised AT&T has not kept up with Spectrum with their App

I am typing this on behalf of my parents. Legit DirecTV subscribers who access Max via Gemini until recently. We have been on the phone with tech support for more than three hours. Two different technicians. Tried to help but were useless. Couldn’t sign in via provider, remote control, Wi Fi or Q

danlane1753Oct 21, 2014 8:31:23 PM TutorEdited by Phil-101 on Oct 21, 2014 at 10:47:10 PMBroadband StatusBroadband Connection SourceDSL Broadband ConnectionUpBroadband IPv4 Address162.229.9.96Gateway IPv4 Address162.229.8.1MAC Address Primary DNS99.99.99.53Secondary DNS99.99.99.153Primary DNS Namedn

Hello,My problem is that all of a sudden I wasn't able to watch live tv on the u-verse app installed in my smartphone.When I try to do so, I got a message saying that Live TV is disabled due to parental control restrictions; and that Parental controls must be updated using the master account. I was