I have to ask if anyone else is experiencing the same horrible customer service that I am. I contacted AT&T on 7/19 and told them that my TV & WiFi Service was down. Told them that I would be out of town but would have house sitters there that could allow entry and authorize any repairs. I received

Is there a way to see, after a recording time has passed, that it was missed due to a conflict (or other reason) ...list of missed recordings?How about a daily email indicating that there are conflicts to resolve?

6 straight missed appointments....What type of compensation should I be expecting?? 4 days I've waited for them and no one has came. This is assuming they even show up on the 7th appointment... probably should cancel and report to the BBB

If we did not record a show, can we go back to find a missed show?  I have the newest dvr and I thought the tech showed me where to search days for past shows, now i can't find it,

We’ve been experiencing continual issues with losing U-verse television service and slow internet speeds (under 1MB/S when paying for 40-50). We set up an appointment on 17th between 12-2 for which we waited at home all until about 6pm when they never showed. We couldn’t wait any longer so called an

We have been a 25 year old customer. Some of our equipment is over 15 years old. We decided to cancel because of equipment issues.  They promised new equipment and fixing all the wiring issues on July 14.  I took off work to be home in July 21st.  They canceled appointment at end of

I am not that familiar with Direct TV and I missed the 1st Episode of 2 Series (Poldark and The Durrell’s in Corfu) that I enjoy watching.  Both were first episodes of the new season and I did not record.  How can I see these on TV before the 2nd episodes are shown tomorrow night?

A representativevwas supposed to be here toda between 2 and 4pm to install the streaming devise. No one showed up and no call. Please reschedule. Thank you

When you miss a payment arrangement payment, do you get service suspended the very next day? Also do you know what a payment arrangement review date is

I have been trying to watch the golden globes and it's impossible due to the audio delay. Tried to call ATT costumer service, talked to 3 different people, and the last one just left me on the phone. Wasted 30 min on the phone and missed the complete show. Every time I try to watch something live us

What has happened to the outstanding customer service Direct TV had.  I made an appointment to have my dish adjusted after a new roof.  Had to wait 5 days for an escalated ticket and then they waited until 4:00 to tell me they were not going to show, after blowing up my phone all day with texts and

I HAVE MISSED VOICE MAILS STATING THAT I CAN LOWER MY DIRECTV BILL BY 50% AND HAVE UPGRADES. I HAVE TRIED TO CONTACT SOMEONE,THE RECORDING ASK YOU TO HOLD FOR 7 MINUTES THEN 10 MINUTES AND LAST YOU LOOSE CONNECTION WITH THE CALL. GOING ONLINE ISN'T ANY BETTER EITHER. I JUST WOULD LIKE TO SPEAK TO SO

If I miss a payment arrangement, how long before my service is suspended and does anyone know what a payment arrangement review date is

    Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

Yes I have been in the hospital battling cancer and that is the reason I have become late on my payments. I am now on disability is there a way I could work something out say weekly without being interrupted. I am using some medical equipment that requires internet to record certain things. Please a

We have a problem with no sound from our Uverse STB that has required a tech visit. He was scheduled to arrive between 1 and 4 PM yesterday. At 3:45, we got a text saying he probably wasn't going to make it.  We called the support number back and were given a scripted reply that said there would pro

I signed up to upgrade the UVerse service speed (power plan), originally scheduled for today, Friday.  No one showed up.  No one attempted to contact me or even send me an email.  Then I logged back into my account to see what's going on, and I see that my appointment has been mysteriously moved to

PLEASE, PLEASE, PLEASE, CAN SOMEONE HELP ME?!?!?! I have been a DIRECTV customer since 2003 with only a 2-year break when my husband decided he wanted to try a different TV service. 01/17/2021, I placed an order to move my services to the house my husband and I purchased. Installation was set for 0

Richard [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]       I need to escalate an install missed this past Friday due to an incorrect ATT&T phone number on the t

My bill was due today and i tried to call them to set up payment arrangement cause i rather set them up over the phone. They were closed so i couldn't set it up when will my service get shut off