I have done everything to resolve a billing an ongoing issue. I was first told to email AT&T billing department at ucpaymentclaims@att.com to provide proof of payment waited one week and never heard back from anyone. I called customer loyalty and was told I need to make a complaint through the

I received notification by email I had not paid my direct tv bill I have the proof from the  bank account that I did pay it I have the printed out payment information with the confirmation number.  It shows who was paid, the amount and the check number it has my name and my husband name please advis

I canceled my account on 12/8. I received a final bill and it states that I will get an email with return instructions in 2-4 days. No email has arrived. I called and spoke with 4 agents and 2 supervisors over the last week and all say that I don't have to return the equipment but nobody can send w

I need to fax or email proof of payment. How do I do that?  This is getting ridiculous that there is not an easier way to do so.  I m complaining to the BBB when this is cleared up...if it ever gets cleared up! 

We signed up on X day. It was installed a few days later on day Y. Then we receive an email which I copied and posted relevant info below. We took the bait and redeemed the offer, yet were charged for the item. I have been calling and chatting with agents since receiving the first bill that it showe

need a letter or private message stating Directv only uses licensed and insured installation companies. HOA needs this well in advance of installation so they can approve dish install. Thanks.

back in january, there was one of the many phone/ online conversations with someone speaking broken english that i had to have to keep my bill the same price every. single. month. which was agreed upon far earlier.  they quoted me a credit for a certain month with a confirmation number which i took

I called in after I saw I had an unexpected charge for $22. Someone at DirectTv nicely waved the charge for me, and then sent me an email confirming such. But, when I see the charge almost two months later, everyone at AT&T/DirecTv tells me that I never received the charge waiver. And no one will lo

I HAVE PROOF AND PROOF HAS BEEN FAXED IN THAT THE MONEY WAS TAKEN FROM MY ACCOUNT TO PAY MY JULY BILL FOR DIRECTV . THE MONEY WAS NOT PLACED ON MY ACCOUNT BUT I WAS TOLD ANOTHER ACCOUNT. HOW CAN MY SERVICE BE DISCONNECTED FOR THAT IF PROOF HAS BEEN PROVIDED.WHAT IS THE NEXT STEP BEFORE INQUIRING A L

Need fax number to fax copies of my receipts as proof i sent equipment back day after i cancelled service

ATT emailed me after canceling the tv service to recycle the outdated cable box rather than to return it. How do I know if ATT will later ask for proof that I recycled the unit?  Or if ATT will charge me for the unit since they didn't ask for proof that I recycled it?  ATT does some stran

THEY ARE FRAUDUENTLY TRYIN TO CHARGE US 477.00 FOR RETURNED EQUIPMENT,  I HAVE RETURN LABEL PROOF . THEY EVEN EMAILED ME CONFIRMATION 2 DAYS IN A ROM IN SEPTEMBER SAYING THEY RECEIVED PRODUCT BACK.  I HAVE SENT PROOF TO THEM I HAVE CALLED AND TALKED TO 2 SPECIALISTS AN HAVE THEY'RE ID NUMBER AND THE